Hi PRO's staff,

 

I had a Vampire Eyes item for a long time when I played the Halloween event.

Today, I logged in on the game by my mobile. I had no seen Vampire Eyes on my character's face.

But there is a strange item which was putting on the face place like the screenshot below:

I have tried to tab on it to know what is it, so the item was withdrawed back to the backpack.

After that, I open my backpack and see the strange item is Rollcake. I wonder my Vampire eyes was replaced by strange item like this?

I would like to get back my item "Vampire eyes".

Please help resolve this issue.

 

Thank you in advance,

Phat - vid646.

7 hours ago, vid646 said:

Hi PRO's staff,

 

I had a Vampire Eyes item for a long time when I played the Halloween event.

Today, I logged in on the game by my mobile. I had no seen Vampire Eyes on my character's face.

But there is a strange item which was putting on the face place like the screenshot below:

 

I have tried to tab on it to know what is it, so the item was withdrawed back to the backpack.

After that, I open my backpack and see the strange item is Rollcake. I wonder my Vampire eyes was replaced by strange item like this?

 

I would like to get back my item "Vampire eyes".

Please help resolve this issue.

 

Thank you in advance,

Phat - vid646.

Hi there!

I'm sorry for the inconvenience.
I've forwarded the issue.
In the meantime, please be patient.
Feel free to bump your thread every 24 hours.

Kind regards,
Exotyc

Bumb

17 hours ago, vid646 said:

Bumb

You logged on the wrong server.
It seems like you have the vampire eyes on the silver server.

Hi @Exotyc,

 

Thank you for your help to check my account.

I have logged in on the Silver Server, I have found that item:

 

 

Btw, can I request to publish that item to the store? I wtb it on my other accounts as well. It's a beautiful item and it shouldn't be an oblivious item.

Please help consider my suggestion.

 

Thank you,

Phat - vid646.

On 8/27/2021 at 4:20 AM, vid646 said:

Hi @Exotyc,

 

Thank you for your help to check my account.

I have logged in on the Silver Server, I have found that item:

 

 

 

Btw, can I request to publish that item to the store? I wtb it on my other accounts as well. It's a beautiful item and it shouldn't be an oblivious item.

Please help consider my suggestion.

 

Thank you,

Phat - vid646.

Sorry for the late reply.
The item was obtainable during a halloween quest and could be bought with the halloween currency.
You'll have to wait until it's halloween.

Thank you for your information. 

You may closed this topic as resolved.

Regards,

Vid646.

13 hours ago, vid646 said:

Thank you for your information. 

You may closed this topic as resolved.

Regards,

Vid646.

Locked as resolved.

Have a nice day!