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Hi PRO's staff,

 

I had a Vampire Eyes item for a long time when I played the Halloween event.

Today, I logged in on the game by my mobile. I had no seen Vampire Eyes on my character's face.

But there is a strange item which was putting on the face place like the screenshot below:

image.png.28944b061fba9118db071d85484ea9b4.png

I have tried to tab on it to know what is it, so the item was withdrawed back to the backpack.

After that, I open my backpack and see the strange item is Rollcake. I wonder my Vampire eyes was replaced by strange item like this?

image.png.3675cddb7d69bd6a9bcfac570bd67ebc.png

I would like to get back my item "Vampire eyes".

Please help resolve this issue.

 

Thank you in advance,

Phat - vid646.

7 hours ago, vid646 said:

Hi PRO's staff,

 

I had a Vampire Eyes item for a long time when I played the Halloween event.

Today, I logged in on the game by my mobile. I had no seen Vampire Eyes on my character's face.

But there is a strange item which was putting on the face place like the screenshot below:

 

I have tried to tab on it to know what is it, so the item was withdrawed back to the backpack.

After that, I open my backpack and see the strange item is Rollcake. I wonder my Vampire eyes was replaced by strange item like this?

 

I would like to get back my item "Vampire eyes".

Please help resolve this issue.

 

Thank you in advance,

Phat - vid646.

Hi there!

I'm sorry for the inconvenience.
I've forwarded the issue.
In the meantime, please be patient.
Feel free to bump your thread every 24 hours.

Kind regards,
Exotyc

  • Like 1

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17 hours ago, vid646 said:

Bumb

You logged on the wrong server.
It seems like you have the vampire eyes on the silver server.

  • Checked/Done 1

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

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Hi @Exotyc,

 

Thank you for your help to check my account.

I have logged in on the Silver Server, I have found that item:

No description available.

 

 

Btw, can I request to publish that item to the store? I wtb it on my other accounts as well. It's a beautiful item and it shouldn't be an oblivious item.

Please help consider my suggestion.

 

Thank you,

Phat - vid646.

  • 2 weeks later...
On 8/27/2021 at 4:20 AM, vid646 said:

Hi @Exotyc,

 

Thank you for your help to check my account.

I have logged in on the Silver Server, I have found that item:

 

 

 

Btw, can I request to publish that item to the store? I wtb it on my other accounts as well. It's a beautiful item and it shouldn't be an oblivious item.

Please help consider my suggestion.

 

Thank you,

Phat - vid646.

Sorry for the late reply.
The item was obtainable during a halloween quest and could be bought with the halloween currency.
You'll have to wait until it's halloween.

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

13 hours ago, vid646 said:

Thank you for your information. 

You may closed this topic as resolved.

Regards,

Vid646.

Locked as resolved.

Have a nice day!

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

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