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Broken digway + Explorer NPC question

Risto
in Resolved General Support

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Hi,
Since over a year I have problem with digway on Route 4 (which leads to Route 3 through Mt.Moon ). When I'm trying to interact with it nothing happens.

Meanwhile, when interacting with opposite digway (Route 3) casual message pops out allowing me to use it. I want to know where is the problem and how to fix it?
 
Also, I'd like to know, where's Explorer NPC (the one who fixes dig spots) for Kanto region. I found ones for Johto and Sinnoh respectively, but can't find him in Kanto.

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