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Hello, I'm Phongpaladin, I want to ask you to fix 1 of your errors, yesterday I bought 1 form of hlw ralts with 2 rerroll IV and 1 rerrol natural but after you guys fixed it, my ralts form was lost. picture and not sure what shape the event is, hope you

Phongpaladin
in Resolved General Support

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Hello, I'm Phongpaladin, I want to ask you to fix 1 of your errors, yesterday I bought 1 form of hlw ralts with 2 rerroll IV and 1 rerrol natural but after you guys fixed it, my ralts form was lost.  picture and not sure what shape the event is, hope you can fix it soon because i bought it with all the rerrol i have.  Thank you very much

https://cdn.discordapp.com/attachments/671639527760199683/943888706488635422/unknown.png

https://cdn.discordapp.com/attachments/671639527760199683/945146337933029456/unknown.png

This is pokemon's picture and id

  • Author

Hello, I'm Phongpaladin, I want to ask you to fix 1 of your errors, yesterday I bought 1 form of hlw ralts with 2 rerroll IV and 1 rerrol natural but after you guys fixed it, my ralts form was lost. picture and not sure what shape the event is, hope you can fix it soon because i bought it with all the rerrol i have. Thank you very much.                    This is pokemon's picture and id.    

unknown-2.png

unknown-1.png

Greetings @PhongPaladin, Apologies for the delayed response and the inconvenience. 

 

The problem has been forwarded to our developers. I will let you know of a response when there is a fix available or if one will be made soon-ish. 

Take care. 

Hao Asakura 2021 GIF - Hao Asakura 2021 Shaman King - Discover & Share GIFs

 

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  • Author

I understand how busy you are right now, thanks for your concern.  Hope you fix it soon

  • 4 weeks later...
  • Author

 

Hello, I'm Phongpaladin.
The last time I reported about my pokemon (Gardervoid Halloween form) lost it form to you guys. You said that it would be fixed soon. But I waited too long. Hope you fix it as soonest.
Thanks!

Edited by PhongPaladin

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