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  • 3 weeks later...

Hello @Garnet. My apologies for the late response.

 

Unfortunately, we cannot reset the cooldown when this happens. We cannot verify if the server crashed at the time you claim it did, so we can't prove it wasn't on your end. 

I know this is disappointing, but please try to understand. Take care.

20210315_182419.GIF.600580dc17bf992ac675ff6acd0178f9.GIF

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