When you guys make significant changes to an item, either add it as an alternative version of the said item or give us the chance to refund it.

 

Not everyone will think the new look is better than the old one, and if the item was bought based on how it previously looked, and it suddenly changes significantly and to the viewpoint of the user it looks worse than before, it basically feels like a scam.

 

Saving enough coins/money to buy item from PVP/PVE shop takes a while so it should only be natural to expect the items not get siginificantly changed afterwards. 

 

I bought prestige Mew mount because you could see your character's face when using it. Now the Mew become 3 times bigger and you can't see anything but your character's hair. Someone probably likes how it now looks, but for me it looks unusable now. 

 

There are probably others who feel same about their mounts/cosmetics too. 

Edited December 1, 20232 yr by Pity
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Good Afternoon @Pity,

 

 After bringing up the suggestion there will be some time in the near future where people will have the chance to refund the new mount for a limited time if they find it is not to there liking. Thank you for providing feedback in regards to this issue.

 

Best regards ,and Merry Christmas,

- Poochyena