Lost items in mailbox system

[C2cloudii]

I just got my 4th gym badge on a new account in the silver server so I tried to send my Luxray Mount and a couple more items over to it to help with the game. All of my other accounts are on the gold server but the items aren’t on either side. They briefly appeared in the mailbox of silver when I logged in but then it completely disappeared.

 

i can provide the account names if needed

[Fusionflair]

On 1/21/2024 at 9:30 PM, C2cloudii said:

I just got my 4th gym badge on a new account in the silver server so I tried to send my Luxray Mount and a couple more items over to it to help with the game. All of my other accounts are on the gold server but the items aren’t on either side. They briefly appeared in the mailbox of silver when I logged in but then it completely disappeared.

 

i can provide the account names if needed

Hiya @C2cloudii

 

I apologize for the late response and I am sorry to hear about the issue here.

 

We have forwarded your case to our Developers. It might take sometime to process it for which I highly appreciate your patience with this.

I hope that we can help you with it very soon.

 

Have a wonderful weekend,

Fusionflair

[Shinohara]

On 1/22/2024 at 1:00 AM, C2cloudii said:

I just got my 4th gym badge on a new account in the silver server so I tried to send my Luxray Mount and a couple more items over to it to help with the game. All of my other accounts are on the gold server but the items aren’t on either side. They briefly appeared in the mailbox of silver when I logged in but then it completely disappeared.

 

i can provide the account names if needed

 

Hello there @C2cloudii

 

Thanks for your patience, your items are now recovered and back on the C2cloudii account.

Please, let me know if you have any other issue with the mailbox