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Not able to log in Dashboard

Modonmitrya
in Resolved General Support

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Hello again, @Modonmitrya. Thank you for your patience while we try to debug this issue.

 

Could you please tell me if you have any other affected accounts that face this issue, or is it just Modonmitrya?

 

Looking forward to your reply!

 

- Codexed

19 hours ago, Modonmitrya said:

Sorry but I don't have any other account 

 

Thank you for the information. After some testing from the Developer team, we have come up with a few possible solutions that you could try:

  1. If your password contains any kind of special character, please change your password to be alphanumeric (only letters and numbers)
  2. Please try using a different browser that has no additional plugins to login to the PRO Dashboard (Like Microsoft Edge)

At your convenience, please let me know if these steps helped resolve your issue. If not, we are more than happy to continue to investigate this further for you. Looking forward to your reply!

 

- Codexed

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