Codexed

Hello there! I apologize for the inconvenience you're having. Could you please try taking a video of the line that you described when moving? Additionally, you can try uninstalling all PRO related files, then redownloading the client via this link: PRO Download Link to see if that resolves your issue. Whenever convenient, please let me know the results, and if the issue still persists, please try and attach a video of the visual glitch so I can further assist. Looking forward to your reply! - Codexed

Thank you for the information. After some testing from the Developer team, we have come up with a few possible solutions that you could try: If your password contains any kind of special character, please change your password to be alphanumeric (only letters and numbers) Please try using a different browser that has no additional plugins to login to the PRO Dashboard (Like Microsoft Edge) At your convenience, please let me know if these steps helped resolve your issue. If not, we are more than happy to continue to investigate this further for you. Looking forward to your reply! - Codexed

Hello there! I am happy to hear that your issue is resolved. Since that is the case, I will go ahead and lock this thread. If you have any future questions or concerns, please feel free to create a new thread. Have a wonderful day! - Codexed

Hello again, @Modonmitrya. Thank you for your patience while we try to debug this issue. Could you please tell me if you have any other affected accounts that face this issue, or is it just Modonmitrya? Looking forward to your reply! - Codexed

Hello again, @Lifeguard! I apologize for the delayed response. I am very happy to hear that you got your Gyaradosite back. Since that is the case, I will go ahead and lock this thread. If you have any future questions or concerns, please feel free to create a new thread. Have a wonderful day! - Codexed

Hello there! Firstly, I apologize for the delayed response. I really appreciate you bringing this to our attention. I hope you'll be happy to know that we have noted this as an issue, and I have forwarded this request to an appropriate staff member. Since I see that Lyn1311 has made a thread concerning the same thing, I will go ahead and lock this thread. Again, thank you for pointing this out to us. If you have any future questions or concerns, please feel free to create a new thread. Have a wonderful day! - Codexed

Hello there! Firstly, I apologize for the delayed response and for the inconvenience that you are facing. I have forwarded your request to the appropriate Staff team. Once there are any updates, I will be sure to update you via this thread. In the meantime, thank you for your patience. Have a wonderful day! - Codexed

Hello there! Firstly, I apologize for the delayed response. Could you please tell me the account name that you used to send the mail? Looking forward to your reply! - Codexed

Hello there! Firstly, I apologize for the delayed response to your thread. I have forwarded your request to the appropriate Staff team, and I will update you as soon as I have more information on this. Thank you for your patience. Have a wonderful day! - Codexed

Hello there! I apologize for the inconvenience. Each vitamin will raise EVs in increments of 10 for 1 stat until that stat reaches 100 EVs. After 100 EVs, Vitamins will not work for that particular stat. So, in your case, since your speed EVs are already over the 100 EV limit for vitamins, you are receiving the message that it will have no effect. For more information on vitamins, you can refer to this PRO Wiki link: Vitamins Information. I hope this information was helpful to you. If you have any additional questions or concerns about this, please let me know! - Codexed

Hello there @Slvh. Welcome back to PRO! I hope you find it as enjoyable or more enjoyable than when you played previously. Also, I wanted to point out, I love Espeon (especially the shiny version)! I do hope you'll have lots of fun. If you need any assistance or have any concerns, please feel free to make a post in General Support. We are always here to help if you should need it. Have fun and have a wonderful day! - Codexed

Hello there! I apologize for the inconvenience. After reviewing your account, it seems like you never received the Exp. Share. Whenever convenient for you, could you please try visiting Route 2 Stop House 3, speaking with the Professor's Aide, and seeing if he will give you one? After attempting this, please let me know if that resolves your issue. Looking forward to your reply! - Codexed

That's great to hear! Since your issue is resolved, I will go ahead and lock this thread. If you have any future questions or concerns, please feel free to create a new thread. Have a wonderful day! - Codexed

Hello there! I apologize for the inconvenience. You can reset your password using this link: Forgot Password Link. This will effectively send you an email to the email address that you registered with for PRO to reset your password. Whenever convenient, please let me know if this fixes your issue. I look forward to your reply! - Codexed

You're very welcome! Since your issue is resolved, I will go ahead and lock this thread. If you have any future questions or concerns, please feel free to create a new thread. Have a wonderful day! - Codexed

Hello there! Please make sure that you are using the appropriate subforum to list your Pokemon for sale. I will go ahead and move this one, but in the future, please use Selling Pokemon - Gold if you plan on selling more Pokemon on Gold Server or the other selling subforums as necessary. Thank you! - Codexed

Hello there again, @Pinkorabane! Firstly, I apologize for the delay on this decision. Unfortunately, after careful debate, your request must be denied. The primary reason behind this decision is that it would be unfair to other players that have similar situations. In this unfortunate case, I will go ahead and lock this thread since there is no further action to take. If you have any future questions or concerns, please feel free to create a new thread. Have a wonderful day! - Codexed

Hello there! I am happy to hear that your issue is resolved. Since that is the case, I will go ahead and lock this thread. If you have any future questions or concerns, please feel free to create a new thread. Have a wonderful day! - Codexed

Hello there! I'm sorry for the inconvenience of not being able to find your Garchomp. After looking into your account, I see that you traded this Garchomp in late February (see attached trade information below): Please note that generally we do not give out this information unless there is an important issue that needs to be resolved. Normally, it is up to the player to keep up with this kind of information. I hope this information is helpful to you! If you have any further questions or concerns regarding this, please feel free to reach out! - Codexed

Hey again! I apologize for the continued inconvenience. I went ahead and forwarded this issue to our Dev team, and they made a fix that should solve your issue. Whenever convenient, could you please try to login to the PRO Dashboard again and see what the result is? Thank you, and looking forward to your reply! - Codexed

Hello there! I apologize for the inconvenience. You can reset your password using this link: Forgot Password Link. This will effectively send you an email to the email address that you registered with for PRO to reset your password. Whenever convenient, please try logging in to the Dashboard and let me know if this fixes your issue. I look forward to your reply! - Codexed

Hello there! I am happy to hear your issue is resolved. Since that is the case, I will go ahead and lock this thread. If you have any questions or concerns in the future, please feel free to create a new thread. Have a wonderful day! - Codexed

Great to hear! I checked your account, and I see that you were able to login to the game. Since that is the case, are you able to login to the dashboard now? Your username and password should be the same as the ones you use to login to the game with. Looking forward to your reply! - Codexed

Hey there! I am happy to hear that your issue is resolved. Thank you @Lyn1311 for the help in this matter. Since there is no further action to take here, I will go ahead and lock this thread. If you have any future questions or concerns, please feel free to create a new thread. Have a wonderful day! - Codexed

Hey there. Were you able to receive the email that it sent you in order to reset your password and successfully reset it at least? Looking forward to your reply! - Codexed