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Hello,

I was in trade chat earlier and I saw a player said "wts xmas dragonite mount shiny"
However, I read this as "wtb xmas dragonite mount shiny"
So I messaged the player and made a deal.
But when we were about to trade
I saw that he is giving the mount to me also.
And thats when I figured that I made a mistake. 

And when I read the chat again.
It was completely my understanding.

Is there a way to fix or refund me my coins?

Thank you. 

(I also have one complaint form, please check on that)

  • 3 weeks later...

  

On 12/4/2024 at 1:18 PM, Mmrco said:

Hello,

I was in trade chat earlier and I saw a player said "wts xmas dragonite mount shiny"
However, I read this as "wtb xmas dragonite mount shiny"
So I messaged the player and made a deal.
But when we were about to trade
I saw that he is giving the mount to me also.
And thats when I figured that I made a mistake. 

And when I read the chat again.
It was completely my understanding.

Is there a way to fix or refund me my coins?

Thank you. 

(I also have one complaint form, please check on that)

Hiya @Mmrco

 

I apologise for reaching out to you so late.

 

I see that you have indeed sold the XMAS Dragonite mount to Auricio1 for 420k Pokedollars and have none left in your Bag. Given that, there is nothing for us to process a refund for you in this scenario.

I'll let you confirm that here and let me know if there's more to it, if not I'll just lock it as resolved.

 

Have a great day,

Fusionflair

image.gif.4659ccad55390ba490df6abd38f1be2b.gif

General Support / Bug Resolution / General Complaint Report Center / Discipline Appeals

Have a question, or facing an issue with something in the game?

->Make a thread to reach out to us in the correct subforum.

 

Please do not contact us for private support.

Know that, sharing your questions in forums can be useful to other players.

2 hours ago, Mmrco said:

Hello! Yes, this is resolved but I have another problem. I can’t retrieve my old account from 2018

Hey @Mmrco

 

That'll be handled in the thread you made in the 2FA subforum. 

As for this, there is no further action to be taken given that's confirmed. Hence why I'd be locking this thread as resolved.

 

Feel free to reach out in the future if there are more such issues or questions about the game.

 

Take care,

Fusionflair

image.gif.4659ccad55390ba490df6abd38f1be2b.gif

General Support / Bug Resolution / General Complaint Report Center / Discipline Appeals

Have a question, or facing an issue with something in the game?

->Make a thread to reach out to us in the correct subforum.

 

Please do not contact us for private support.

Know that, sharing your questions in forums can be useful to other players.

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