character freeze everytime defeating wild pokemon

[Scythee]

Everytime i defeat a wild pokemon or trainer my character freezes and can't move or interact with anything, but the other functions like backpack and pokedex still work. I also can't learn new moves after a battle when my pokemon reaches a certain level. In Mt Moon, after I defeat super nerd quinn, my character freezes and can't interact with him anymore, when i re-login i still have to battle him again.

 

for some reason the video won't upload due to an error

Edited December 17 by Scythee

[Kubrick]

Hi. Thank you for contacting us about your issue.

From what I can gather, I think this may be due to one or more of the Pokémon either evolving after a battle, one of them learning a move or both at the same time. When either of those event happens, your character stops moving and a window pops up of either the evolution or the learning move. It's possible maybe something happened that prevented you from seeing the window, thus it kept you stuck and unable to move while still being able to click on the options like Backpack and Pokédex on the left. As for the Super Nerd Quinn part, I have to assume it's the same thing that was happening, altough the re-login rerolling you back to before the battle is a bit confusing.

I see that your Pidgey is level 21 and with the new Generation 9 implemented, Pidgey learns Twister at level 21 and evolves at level 18. It's possible maybe that was the Pokémon who wanted to learn a move and possibly evolve, but it's only a guess, it could've been another Pokémon who wanted to learn a move. What I would ask you to do is try and keeping only one or two Pokémon in your team while you level up one of them (your Pidgey for example). If possible, try and raise your Pokémon's level by 1 and then go back and fight Super Nerd Quinn to see if it lets you proceed.

If after trying to level up your Pokémon's level by 1 and beating Super Nerd Quinn afterwards your issue still persist, kindly come back and mention it here so we can proceed with further assistance.

Looking forward hearing back from you,

- Kubrick

[Scythee]

I level up all my pokemon's by 1 and my pidgey still didn't evolve. After that super nerd Quinn still wouldn't let me go through.

[Kubrick]

Hello again.

 

Can I ask if the issue about being stuck and unable to move after a battle is fixed after levelling your Pokémon?

 

As for the Super Nerd Quinn part, can I ask what exactly happens when you interact with him now? Are you simply not able to interact and start the battle with him or is it the same thing than before, you defeat him, freezes, then when you log back you gotta fight him again?

 

If you could include screenshots in your reply it would be tremendously appreciated.

 

Looking forward hearing back from you,

 

- Kubrick

[Scythee]

yes, my character still freezes and is unable to move even after i level up every pokemon in my team by 1. When i interact with super nerd Quinn at first, we start a battle, once it ends nothing happens and i can't interact with him again. When i relogin and interact with him again, we start another battle but my team is in the condition when the last battle ended, meaning they are not at full hp. 

 

what kind of screenshots do you need? and what type of video files are allowed to be attached, my videos show error when i try to attach it

sorry for the inconvenience 

[Kubrick]

Hello again.

 

No inconvenience, we are here to help. Thank you for clarifying the situation further.

 

Any type of screenshots would be appreciated. If you could show a screenshot of before the battle with Quinn and directly after finishing the battle, it would really help (including the dialogues if possible). Including any screenshot of before and after a Wild Pokémon Battle would also be appreciated. As for the allowed video format on the Forum, I believe either a .MKV or .MP4 file should do it, but keep in mind that there is a size limit to what can be uploaded.

 

In the meantime, I have forwarded the issue to my colleagues to see if anyone would be aware of the situation. I will come back to you as soon as I have an answer. Your patience and comprehension is much appreciated.

 

Looking forward to your reply and coming back to you with an answer, 

 

- Kubrick

[Scythee]

IMG_1107 2.mkv

 

does this file work, its supposed to be an video

[Kubrick]

Hello again.

 

Thank you for providing a video file, I have forwarded the issue to my colleagues. We will do our best to work out a solution and I will come back to you as soon as possible. Your patience is appreciated.

 

Looking forward coming back to you with a solution,

 

- Kubrick

[Kubrick]

Hello again.

 

I have spoken with my fellow Staff Members. This is a bug that they are aware of and are working on fixing. The bug occurs when a player logs out immediately when finishing a battle (clicking the last move) and learning a move on any of their Pokémon. 

After logging back in, players can move again, but the issue reappears after the next battle (whether against an NPC or a wild Pokémon battle).

 

In the meantime, a solution was proposed to hopefully allow you to continue progressing. What I would ask you to do is before interacting with Super Nerd Quinn, close the PROClient entirely. Then, reopen it again and log back in. When you'll do, you should be able to fight the Super Nerd Quinn and the text should finish allowing you to continue the story.

 

Please try the solution described above and come back to tell us if you managed to continue forward with the story. If the solution offered didn't fix the issue, we'll continue with further assistance.

 

Looking forward to your reply,

 

- Kubrick

[Scythee]

omg, yes it worked, tysm for the help