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Accidentally gave my mon to collector Joro.

Z303
in Resolved General Support

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I exchange my shiny Dugtrio instead of an event form by accident and wanted to know if I could get it back please.

 

Username: Z303
Server: Silver
Pokemon : Shiny Dugtrio
Region: Kanto 

Greetings @Z303,

 

Sorry for this inconvenience.

 

I have forwarded your request, now a little patience is required.

I will let you know once it's done!

 

Kind regards

RockyRaccoon

    • Like 1
    • 2 weeks later...
    • Author

    Yo any update on the situation ?

     

    • 1 month later...
    On 1/21/2025 at 4:23 AM, Z303 said:

    Yo any update on the situation ?

     

    I would like to apologize for the time taken to deal with your case. Unfortunately, your case got buried under a huge amount of threads and, since we are short-staffed, we failed to deal with it in a reasonable amount of time. I sincerely apologize.

     

    The refund has been processed successfully, and the Pokemon has been recovered while the coins have been removed from your account.

    If you have any further questions or concerns, feel free to reach out.

     

    Wish you a wonderful day and week.
    - Keita/Shinohara

    image.gif

     

    • Like 1
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