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Refund Request Accidental Purchased Item

Reqedd
in Resolved General Support

Featured Replies

IGN: Reqedd

Server: Silver

 

I had accidently purchased a second rock climbing rope (didn't realize I already had one!). I was wondering if would be possible to get a refund on the tokens, and the item taken from my account.
If it's not possible, I understand, as it was fully my fault.

Thanks!

  • 3 weeks later...
On 2/25/2025 at 9:06 PM, Reqedd said:

IGN: Reqedd

Server: Silver

 

I had accidently purchased a second rock climbing rope (didn't realize I already had one!). I was wondering if would be possible to get a refund on the tokens, and the item taken from my account.
If it's not possible, I understand, as it was fully my fault.

Thanks!

 

Hello there @Reqedd

 

I would like to apologize for the time taken to deal with your case. Unfortunately, we are currently short-staffed.

 

The refund has been processed successfully, and the item has been removed while the coins have been added back to your account.

If you have any further questions or concerns, feel free to reach out.

 

Wish you a wonderful day and week.
- Keita/Shinohara

image.gif

 

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