Hello all,

 

Long time again I didn't play, but I miss the game and wanted to login.

I'm able to connect to the forum and the dashboard, but not possible to login to the game...

 

Any help please ?

 

Thanks in advance

Hello there! @Bidous I am sorry to hear about your problems with logging in. Please try taking the following actions and let me know the outcome.

 

1. Erase all PRO-related-files from your computer

2. Flush the trash-bin

3. Download the client again Here

4. If you are still unable to log into the game after taking these steps, try using a VPN

 

I hope to get the fixed for you soon. I look forward to hearing from you!

Houndstone

Hello Houndstone, thank you for your feedback.

 

I did your recommendations but, unfortunatly still not possible...

 

Something I forgot to mentioned: I'm using a mac (apple cpu)

Hope any other options are possible?

 

Thanks in advance

Is it possible that your password contains any special characters? If your password does contain any kind of special characters, please change your password to be alphanumeric (only letters and numbers). Passwords are case sensitive. Is it possible that your password may contain a capital letter? 

 

Thanks again

Houndstone

I changed the password due to special characters. But still the same.

I'm a bit surprise because I can login everywhere (forum, profil on the website...) but not on the game...

That is strange. In most cases, a change to an alphanumerical password fixes this issue. If you are certain that there was no misspellings in your username or password and that it contains only letters and numbers now, do you have another device you could try logging in on? 

 

I apologize again for the difficulties you are facing. I really hope to get you back to playing again soon. Thank you for your patience.

Houndstone

I tried on a Windows and it works. Unfortunatly, it was a temporary access to a Windows, so not able to use it to fix the isue...

But still not on Mac

 

EDIT:

It's working now on mac. I did the exact same steps an hour ago and this time it's working...

I don't understand why, but now I'm happy to know I can play 😄

 

Thanks a lot Houndstone for your followup

Edited March 16, 20251 yr by Bidous

Glad to hear its working and welcome back to PRO! I'll lock this topic now but if you need any help in the future we're always happy to assist you.

 

I hope you enjoy playing again!

Houndstone