Bidous Posted March 15 Share Posted March 15 Hello all, Long time again I didn't play, but I miss the game and wanted to login. I'm able to connect to the forum and the dashboard, but not possible to login to the game... Any help please ? Thanks in advance Link to comment https://pokemonrevolution.net/forum/topic/252286-issue-to-login-within-the-game/ Share on other sites More sharing options...
Houndstone Posted March 15 Share Posted March 15 Hello there! @Bidous I am sorry to hear about your problems with logging in. Please try taking the following actions and let me know the outcome. 1. Erase all PRO-related-files from your computer 2. Flush the trash-bin 3. Download the client again Here 4. If you are still unable to log into the game after taking these steps, try using a VPN I hope to get the fixed for you soon. I look forward to hearing from you! Houndstone Please do not contact any Staff member privately, this will not speed up your case. Creating a thread may help players all over the world! Link to comment https://pokemonrevolution.net/forum/topic/252286-issue-to-login-within-the-game/#findComment-1535159 Share on other sites More sharing options...
Bidous Posted March 15 Author Share Posted March 15 Hello Houndstone, thank you for your feedback. I did your recommendations but, unfortunatly still not possible... Something I forgot to mentioned: I'm using a mac (apple cpu) Hope any other options are possible? Thanks in advance Link to comment https://pokemonrevolution.net/forum/topic/252286-issue-to-login-within-the-game/#findComment-1535382 Share on other sites More sharing options...
Houndstone Posted March 15 Share Posted March 15 Is it possible that your password contains any special characters? If your password does contain any kind of special characters, please change your password to be alphanumeric (only letters and numbers). Passwords are case sensitive. Is it possible that your password may contain a capital letter? Thanks again Houndstone Please do not contact any Staff member privately, this will not speed up your case. Creating a thread may help players all over the world! Link to comment https://pokemonrevolution.net/forum/topic/252286-issue-to-login-within-the-game/#findComment-1535410 Share on other sites More sharing options...
Bidous Posted March 15 Author Share Posted March 15 I changed the password due to special characters. But still the same. I'm a bit surprise because I can login everywhere (forum, profil on the website...) but not on the game... Link to comment https://pokemonrevolution.net/forum/topic/252286-issue-to-login-within-the-game/#findComment-1535476 Share on other sites More sharing options...
Houndstone Posted March 15 Share Posted March 15 That is strange. In most cases, a change to an alphanumerical password fixes this issue. If you are certain that there was no misspellings in your username or password and that it contains only letters and numbers now, do you have another device you could try logging in on? I apologize again for the difficulties you are facing. I really hope to get you back to playing again soon. Thank you for your patience. Houndstone Please do not contact any Staff member privately, this will not speed up your case. Creating a thread may help players all over the world! Link to comment https://pokemonrevolution.net/forum/topic/252286-issue-to-login-within-the-game/#findComment-1535487 Share on other sites More sharing options...
Bidous Posted March 16 Author Share Posted March 16 (edited) I tried on a Windows and it works. Unfortunatly, it was a temporary access to a Windows, so not able to use it to fix the isue... But still not on Mac EDIT: It's working now on mac. I did the exact same steps an hour ago and this time it's working... I don't understand why, but now I'm happy to know I can play Thanks a lot Houndstone for your followup Edited March 16 by Bidous Link to comment https://pokemonrevolution.net/forum/topic/252286-issue-to-login-within-the-game/#findComment-1535791 Share on other sites More sharing options...
Houndstone Posted March 16 Share Posted March 16 Glad to hear its working and welcome back to PRO! I'll lock this topic now but if you need any help in the future we're always happy to assist you. I hope you enjoy playing again! Houndstone Please do not contact any Staff member privately, this will not speed up your case. Creating a thread may help players all over the world! Link to comment https://pokemonrevolution.net/forum/topic/252286-issue-to-login-within-the-game/#findComment-1535850 Share on other sites More sharing options...
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