Hi, I'm Brazilian, I was a player for years in PRO, about 200 hours or so, but I wanted to go back and I forgot my password and the email isn't working, I don't know if it's wrong or something, I only know the username and the server which is silver, I made the transition from the servers, I would need to change the user's password or email so that I can change the password and thus play.

 

Hello there, thank you for letting us know about this issue. To gain access to your account you will need to do two things:

 

1. Use the Email Reset sub-forum and follow the instructions to reset your email, you will need it to reset your password later on.

 

2. When you have changed your email, visit Reset Password and use the new email you have created to reset your password.

 

Hope this has guided you with your query and welcome back to the game!

 

Divinelight

I understand, but where can I reset this email? Can you find the website link? I couldn't find it

Hello sorry if I wasn’t clear enough, you can change your email from this link: https://pokemonrevolution.net/forum/forum/221-2fa-email-recover-assistance/

 

Divinelight

Edited April 23, 20251 yr by Divinelight

I know it's bothering you but I couldn't change the password through the system?

Edited April 23, 20251 yr by Socorro

You are not bothering me at all, I am here to help you 🙂

 

Have you changed your email from the link I have sent?

 

The password reset system will not work unless you have changed the email address because a link to change your password will be sent in the email, so you need to have access to the email, and if your email hasn't been changed, you cannot access that link to reset your password. Hope it makes sense. 

 

Divinelight

I think we got confused, this account that I'm talking to you about in the ticket was created so that I can try to recover access to the other account, because in the account I only have the username (Mateus007) but I don't know the password or the email, and I no longer have the email that the site sends saved.

Okay now I have understood the issue. In this case please go to the General Complaint Area and create a thread there explaining what happened in detail. A staff member will have a look at it and assist you accordingly with your case. Hope this has cleared any doubts you may have. 

 

Divinelight

 

Sorry to bother you again, but couldn't I see which email is linked to Mateus007's account on the silver server? I don't know how long the other topic will take

Edited April 24, 20251 yr by Socorro

Hey again, to view the email you will need to go to the General Complaint Area and explain it there, as emails are valuable information and you should never share publicly. We take account security very seriously this is why you will need to go through the process.

 

For future requests like these or other sensitive queries, kindly use the General Complaint Area. 
 

Hope you have a great day.

 

Divinelight