Divinelight

Hello @Halinh. Every player has been pertmitted to have up to 4 accounts. Since you do not own (changed email and password) your friend's account and vice versa, this account will not count towards the 4 accounts. You are allowed to log in for help, but make sure you are aware of what your friend does to your account and vice versa. If you do get banned, please appeal in Appeal Section with detailed explanation and evidence; a staff member will have a look at it and deal accordingly.

Hello @Oguzkaya34, thanks for creating this thread. @Flamme1230 has made some valid points which summarises the points I was going to go over. I do understand the frustration that you may feel in this situation, but its important to understand that RNG is the key mechanic in PRO, majority of activities such as hunting, item drops, and sometimes PvP/PvE battles are based on luck; this is not "an easy way out" since its the pure reality. Moreover, the event of 2 shiny Beldums in a day is extremely low, and this cannot be used to accuse developers picking certain players and giving them unfair advantages. In the 10 years of PRO being out for players to play, only a handful of these events occured, this goes the same with the hunting part you have mentioned; sometimes the RNG will not be on your side, this does not mean you are being punished. There is nothing that can be done to boost encounters as this is the mechanics of the game. Developers have massive amount of duties to cover everyday; from working on the game to real life responsibilities, they do not have time to boost player's account Forums bans or any type of ban does not and will never affect a player's RNG in the game, they are two completely different things. This could be a psychological effect making you feel treated unfarily. If you do feel there is a bug you can report it, make sure you have enough evidences and drop them into Bug Resolution and a Staff member will have a look at it.

Hello there, thanks for your thread. By battling Team Magma leader Maxie you will instantly get the Seen Data of Groudon, it does not matter whether you win it or lose it. You have received already the Seen Data of Groudon.

Hey @Mrclaireaa thanks for creating this thread. You may use only 2 accounts across both servers to PvP, but each account may only be used in one server, meaning you cannot use Mrclaireaa to PvP both on Silver and Gold. Regarding the top 25; you must have only 1 account across both servers (Silver & Gold). Meaning you cannot have 1 account in top 25 Silver and another in top 25 Gold.

Hello there, thanks for creating this thread. Unfortunately there is no option to download PRO on any iPhone due to Apple not allowing third party tools to be used on ios devices.

Hello there thanks for reaching us. You can request a change of email Here. Follow the instructions given and allow some time for a staff member to handle your request. When you have changed your email, visit Password reset and use the new email you have created to reset your password.

Hey @Jellieboi. I apologise for the inconvenience. Currently there is an issue with the game crashing upon entering a map; and a possible solution is to turn off your game music/sound. To do this, go to the "Sound" section in the game's "Options" (press the Esc in your keyboard or Main Menu button next to your Pokedollars) and mute the game's music. This should temporarily fix the crash until Staff Members come to a fix. Let me know if it worked.

Hello @Tampalasan, thank you for creating the thread. Unfortunately, Landorus is not in the list covered by Nikola, you can find the full list Here. However, you can catch it once more by interacting with Jirachi again. Keep note that the Nature, Ability and Ivs will be the same as you encountered for the first time.

Hello @Joseph101, thank you for your thread. Your Pokemons have been restored. Just a reminder for future requests like this please use the Restore Megathread as its easier to indentify restoration requests. Let me know if they have been restored successfully

Hello @Badbeast, in this case, please go to 2fa Email Recovery Subforum and explain your situation. A member of staff will have a look at it and deal with it accordingly.

Hey there, thank you for creating the thread. @Zwirrfinst has explained it clearly with the correct solution. However, if you still need help, reply to this thread.

Hey there, sorry for the late reply. I am glad you have found the solution, if you have more questions or queries, reach out to us again and we are welcome to help you out. I will lock this thread.

Hey there, thank you for creating this thread, could you send me a screenshot of your trainer card and the dialogue Sabrina gives? In the mean time you can restart the client to see if it has been fixed.

Hey there, sorry for the late response. It’s great to see the matter has been solved and thank you for your recommendation we appreciate it. Since this case has been solved I will lock the thread.

You meant how long it takes for a reply? If that’s the question; there isn’t a predefined time because Staff duties are voluntary acts for the community. But be assured a Staff Member will have a look into your case. Hope this has helped you. Divinelight