Game crashes when loading

[Thiagote]

hi! i've having an issue lately with the game crashing. i played for a few hours and when i got to a certain part of the map the game crashed and i can't get into the game anymore; i log in and the game loads but it immediately crashes and closes the client. i don't know what to do

[Titaniaplayz]

Which device? Did you try muting sounds from in-game settings?

[Bitterblade]

Good day @Thiagote

 

I apologize for the issues you are currently experiencing. Can you check to see if the "Mute" boxes are checked in your sound settings in-game?

 

You can navigate here by going to the Menu (button to the left of your Pokedollars) the selecting Options. From there you can either scroll down to find the sound settings or simply click the Sound button to quickly navigate.

 

 

If your boxes are not checked then you will need to check (muting your game). This is required due to a known bug that should be fixed soon.

 

I look forward to your response.

 

Regards,

Bitterblade