I can't log in

[Kingcavalier]

Can't log in

[Medu5a]

Same problem , the game looking like is loading and from nowhere closing all the app and i need to restart again and again untill i am able to play

[Kingcavalier]

getting this error

[Bitterblade]

Good Day @Kingcavalier

 

16 hours ago, Kingcavalier said:

Can't log in

I apologies for this issue. The "Failed to load il2cpp" Fatal error occurs when core files for the game are being blocked by your antivirus. 

 

To address this you will need to add an exception to the rules in your antivirus for PRO.

 

@Medu5a If you are running into the same issue regarding the "Failed to load il2cpp" then you will want to do the same as instructed. If your issue is not the exact same, please make a new thread detailing the issues you are experiencing.

 

I look forward to hearing of success from you both.

 

Regards,

Bitterblade

[Medu5a]

8 hours ago, Bitterblade said:

Good Day @Kingcavalier

 

I apologies for this issue. The "Failed to load il2cpp" Fatal error occurs when core files for the game are being blocked by your antivirus. 

 

To address this you will need to add an exception to the rules in your antivirus for PRO.

 

@Medu5a If you are running into the same issue regarding the "Failed to load il2cpp" then you will want to do the same as instructed. If your issue is not the exact same, please make a new thread detailing the issues you are experiencing.

 

I look forward to hearing of success from you both.

 

Regards,

Bitterblade

Hey , i dont know how to do that , can i have any link video or any advice? Thanks a lot

[Kingcavalier]

@Medu5atry this

https://www.youtube.com/watch?v=U00Hik5w0m0

[Bitterblade]

Good day @Medu5a and @Kingcavalier

 

At the moment, when some players attempt to update their client, Windows Defender labels one or two of the files as a Trojan virus. This is because some of PROs files are encrypted, which can trigger a false-positive. Windows Defender will then quarantine the file to protect your computer. Some players might get a pop up saying "Failed to load il2cpp", others have an issue when the patcher is extracting the files.

 

There are a couple methods to bypass this issue:

1) In windows security, click on the "Virus & threat protection". Here you can click on "protection history", which will show the threat that was quarantined. Clicking on it will probably bring up a Windows Security permission. Once accepted, you can click actions to restore. This restores the file, allowing the game to access it. 

 

Sometimes this doesn't solve the problem though. Now we'll apply an exception to your anti-virus, which is will force it to ignore files in a certain location. I would recommend removing your PRO files from your PRO folder.

 

2) In windows security, click on the "Virus & threat protection".  Under "Virus & threat protection settings", click "Manage settings". Scroll down to the section for "Exclusions", and then click "Add or remove exclusions". After accepting the Windows Security request, you can click "+ Add an exclusion". You will then pick the folder that will contain your PRO game files. Now Windows Defender will ignore this folder when looking for security threats.

 

At this point, I would recommend emptying your trash and performing a reboot. Next, download a fresh install of the PRO client (direct download from the PRO website), and place the files in your exclusion folder. You can now launch the game from this folder, and it should bypass the security restrictions and allow you to play PRO. 

 

I hope this information finds you well and gets you back in game.

 

Regards,

Bitterblade