Hey, getting a patcher error when i try to update, ive tried to redownload but keeps happening 

 

tells me to paste patcher error onto forums ~ 

 

 

patcherError.txt

Good Day @Wotuon

 

I apologies for the inconvenience. 

 

At the moment, when some players attempt to update their client, Windows Defender labels one or two of the files as a Trojan virus. This is because some of PROs files are encrypted, which can trigger a false-positive. Windows Defender will then quarantine the file to protect your computer. Some players might get a pop up saying "Failed to load il2cpp", others have an issue when the patcher is extracting the files.

 

There are a couple methods to bypass this issue:

1) In windows security, click on the "Virus & threat protection". Here you can click on "protection history", which will show the threat that was quarantined. Clicking on it will probably bring up a Windows Security permission. Once accepted, you can click actions to restore. This restores the file, allowing the game to access it. 

 

Sometimes this doesn't solve the problem though. Now we'll apply an exception to your anti-virus, which is will force it to ignore files in a certain location. I would recommend removing your PRO files from your PRO folder.

 

2) In windows security, click on the "Virus & threat protection".  Under "Virus & threat protection settings", click "Manage settings". Scroll down to the section for "Exclusions", and then click "Add or remove exclusions". After accepting the Windows Security request, you can click "+ Add an exclusion". You will then pick the folder that will contain your PRO game files. Now Windows Defender will ignore this folder when looking for security threats.

 

At this point, I would recommend emptying your trash and performing a reboot. Next, download a fresh install of the PRO client (direct download from the PRO website), and place the files in your exclusion folder. You can now launch the game from this folder, and it should bypass the security restrictions and allow you to play PRO. 

 

I hope this information finds you well and gets you back in game.

 

Regards,

Bitterblade

Thank you very much for your detailed response, much appreciated!! 
 

will look at getting this sorted when i get home from work tomorrow ~ 

Good day @Wotuon

 

Were you able to get these issues resolved?

 

Regards,

Bitterblade

Good day @Wotuon

 

As it has been quite some time since this thread has received a response, I will be closing it.

 

If you continue to have issues in the future do not hesitate to make a new thread.

 

Regards,

Bitterblade