Problem with the client, VIRUS ISSUE!!

[Dualforcer]

hi, i play form my company laptop, and i cant play cuz there is a virus on the client, and windows defenders cannot be turn off, cuz is a company laptop and have permissions, you will be fix this soon ? or i just cannot play for a looooong time ? thx

[Adiuvo]

Hello @Dualforcer,

 

Im sorry you're having issues with the new client.

 

At the moment, when some players attempt to update their client, Windows Defender labels one or two of the files as a Trojan virus. This is because some of PROs files are encrypted with Themida (to protect our game), but because Windows can not fully inspect these encrypted files, it triggers a false-positive and labels them as a virus. Windows Defender will then quarantine the file to protect your computer (normally a good thing). Some players might get a pop up saying "Failed to load il2cpp", others have an issue when the patcher is extracting the files.

 

To be clear, the client downloaded from our website does not contain a virus. However, since Windows can't verify that, it labels it as a virus.

 

You might not have encountered this issue previously when playing PRO, because we usually don't have to push a quick update to patch the game. Normally, when the client is built by the Devs, it is uploaded to the most popular antivirus programs, which after a few days, stops flagging them as threats. After that, it gets released to the players. However, in rare cases like this, we've discovered certain bugs with the new client that needed to be addressed quickly (things that cause crashes for example), which meant that the updates we're pushing to fix the game are now causing issues with anti-virus programs (because we couldn't wait to push them out). We expect that in the next few days your antivirus will stop having issues with PRO. How long that takes exactly though is completely out of our hands. In this case, we just have to wait.

I've already been informed that some of the main antivirus programs are already starting to accept the latest 64-bit Client. Hopefully this means we'll start to see the others accept, with the 32-bit Client to follow as well.

 

Because you are unable to circumvent your antivirus, I think the best option is to have a little patience and wait for Windows to start accepting your client. I hope you are able to understand, though this might not be the answer you wish to receive. I will check in again with you in the near future to see if you are able to start playing again.