Good afternoon, dear PRO Support,

 

I am new to the game and decided to buy the Purple Limited Haunter mount yesterday. I discovered that the Gengar version has an alternative form once you receive the Gengarite. I was wondering if it would be possible to change my Haunter mount to the Gengar version, or if I could receive the points back to do so myself (Obviously removing the already bought mount from my account).

 

Thank you in advance for your time and effort!

 

Best Regards,

 

Shynobi

Hello @Shynobionwii.

 

First off, welcome to the game. 

We will be looking into your case and discussing it internally. In the meantime, please do not trade away your Halloween Haunter Mount. If you do, then I’m afraid any type of refund will be immediately denied.

Although that may be the case, keep in mind that you are able sell said mount and purchase the Halloween Gengar Mount, if you so wish. However, to be able to trade, you will need the Rainbow Badge which can be acquired by defeating the Celadon City Gym. Only after that is this option possible.

Until then, we will look to see if a refund is in order.

Hey there, 

 

Thank you very much for the warm welcome and the information. I will be awaiting a response in terms of the possibility of a refund. It is nice to know that there is somewhat of an alternative if the refund ends up being impossible.

 

Thank you for your time in advance!

 

Hello again.

 

Which of the four Halloween Gengar mounts would you like in exchange for the Haunter one?