Can't log in

[Gameenjoyer]

Hi, I recently made an account and downloaded the PRO client. I can't log in at all whether I click Login Silver or Login Gold. I've checked my username/password and they're correct (same credentials log me into my account online just fine). Each time I try to log in I get "Invalid Username or Password".

 

 

Any solutions or am I doing something wrong?

[Adiuvo]

Hello @Gameenjoyer,

 

Sorry to see you're having problems logging in.

 

Double check that your username and password are correct.

 

Also, see if you can login to the PRO Dashboard - if so, you can change your password or email here if needed.

 

Please let me know if any of that works for you. 

[Gameenjoyer]

Thanks @Adiuvo for your reply. Yes I'm able to log in without any issue to the PRO Dashboard with the same credentials. I have my email and password saved on a password manager so I know they're the same every time. I did also try changing my password a couple days ago, still no luck logging in.

 

Anything else you can think of?

[Adiuvo]

Perhaps there is an issue with the password, like using a special character?

 

I would recommend resetting the password to something relatively simple (do not share it) and see if you're then able to login. Make sure its not a password saved with your password manager. Once we can get you logging in properly, you can then changed your password to something safer.