The Rare Candies lost when buying over 999 rcs in total

[T1nkat0n]

Hi there! A few hours ago, I was purchasing RC. Before my final trade, I already had 474 RC in my account. I then traded with another player who offered 900 RC, but after the transaction concluded, my total RC only reached 999 instead of the expected amount. From what I recall, I ended up losing 375 RC in total due to this issue. I think there might be a bug, so I’m requesting to have the 375 RCS restored to my account.

[Bitterblade]

Good day @T1nkat0n

 

I apologize for the inconvenience. Unfortunately, I am unable to refund you the rare candys. The max item stack is x999 and anything exceeding that will cease to exist. This information is not hidden and unfortunately, even if you may not have realized, this was an oversight when mass purchasing your Rare Candy. 

 

Because this issue lay with awareness and not with the game, I am unable to restore any Rare Candy to you.

 

I understand that this may not have been the answer you were hoping for and for that I am sorry.

 

As there is nothing further I can do regarding this thread, I will be closing this thread now.

 

Regards,

Bitterblade