Items sent via mailbox are missing/lost

[Scoubaaa]

Hello, I had sent several mails from (rivalgaryy) from the silver server, to my other account (scoubaaa) who was in the gold server at the time I didn't know both accounts had to be in the same server, however whilst on the (scoubaaa) account the mailbox was empty on both servers I had reached out for help about this and was told that I had probably misspelt the recipient and accidentally sent it to (scoubaa) 2' A's this was another account I had and forgotten about it was very new so I had played through the game on that account to beat Erika in order to gain access to the mailbox, And it is also empty on both servers so I am very confused on where my items have gone or if they even still exist

 

Items that I remember sending are:

 

Shiny arcanine mount

shiny gyarados mount

Ghost costume

25-28 rare candies

50 pp ups

Various Tm's

expert belt

diving mask, abseiling rope, pickaxe, hatchet, and other tools

 

Any Assistance would be greatly appreciated thanks you

 

[Scoubaaa]

bump

[Bitterblade]

Good day @Scoubaaa

 

I apologize for the delay in response.

 

Could you provide me a screenshot of your mailbox on Scoubaaa to see if you have received any mail from the Rivalgaryy account?

 

I look forward to hearing from you.

 

Regards,

Bitterblade

[Scoubaaa]

no worries @Bitterblade

 

Thanks for helping me with this 

 

Below is the screenshot on the "scoubaaa" account 

 

Sadly still nothing 

 

[Bitterblade]

Good day @Scoubaaa

 

Could you also provide the following screenshots:

• Scoubaaa - Mailbox Screenshot from Silver Server.
• Scoubaa   - Mailbox screenshot from both Silver and Gold Server.

 

I look forward to hearing from you.

 

Regards,

Bitterblade

[Scoubaaa]

Hello @Bitterblade

 

When I log in to the accounts on the opposite server you mentioned it forces me to create a new character and in order to access the mailbox i would have to beat erika on both accounts again 

 

Thanks again

Edited 17 hours ago by Scoubaaa
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[Bitterblade]

Good day @Scoubaaa

 

To confirm that you did or did not receive the mail in question, I will need you to do one of the following:

1. Log in to your account on Silver and progress the account to the fourth badge in order to check and verify your Mailbox.
2. The next time you transfer to Silver, check your mailbox.

Despite the option you choose, please provide screenshots of the mailbox so that we can see if your mail is there or not.

 

I look forward to hearing from you.

 

Regards,

Bitterblade

[Scoubaaa]

Hi @Bitterblade

 

I have again changed server to silver to check the mailbox and again it is empty (this has cost me quite a bit of real money due to all the server changing requests and I still have to pay again to switch back to gold in total this is 4 times now the first time was free so I've paid 3 times)

 

Below is image of mailbox in the silver server

 

Edited 11 hours ago by Scoubaaa
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[Bitterblade]

Good day @Scoubaaa

 

Thank you for the supplied screenshots.

 

You are going to have to progress the 0hr account to the 4th badge to receive your mail.

 

The events, as you described, have the mail sender (Rivalgaryy) on Silver and you the recipient on Gold. As mail is sent among the same server, this mail should have been received by your 0hr character. Once it is sent to that character, it sticks to that character.

Once you progress the character to 4 badges and check your mail you should have access to the sent items.

 

I hope this information finds you well and look forward to hearing of your successful acquisition of your mailed items.

 

Regards,

Bitterblade

[Scoubaaa]

hi @Bitterblade

 

I was also told by @Zarachi that the mail had been sent to "scoubaa" so I had to recover that account and also progress that account to Erika and the mailboxes were also empty this was very frustrating, are you absolutely sure that if I do this again the mailbox will have items this time XD? and will I be getting some form of compensation for spending money in order to do server transfers 

 

Thanks again for the help