Hello, I know it's a bit of a stretch and a long shot but my wife and I were trying to redeem the code DYNR-5HBY-KMC0-VWZZ from the discord on the website and account page but didn't realise that it was simply on the in-game store at the bottom. By time I found it, we were 20 minutes late and we really would have loved to own this mount. 

Our character names are "Fwuff" and "Puffachu" if anything can be done at all would absolutely love to still get the mount as we were gutted when we missed it a couple of years ago.

Hello @Fwuff.

 

I'm truly sorry to hear you missed out on redeeming the code and by such a short margin, too. It's really unfortunate, but we cannot do anything for you here.

If we make an exemption for you here, then we would have to oblige other similar requests. The announcement was very clear on the runtime of the codes and players had 48 hours to activate it. I understand that not every player is aware of how the redeem codes work or aren't aware of where to redeem them at or they simply didn't have the time or availability to redeem it while it was active. Sadly, those situations are beyond our measures and control. 

So, regrettably, we cannot award you with either a new code or the item received from the code. I'm sure this is a disappointing answer, but our hands really are tied here. All I can say is try to be more proactive when/if another code is shared to make sure you get the item quickly. Once again, I apologize. Take care.