Hello @Vicky9605,

 

This message is normal. In order to enter the deeper part of Stark Mountain, you must first meet the requirements for the Heatran quest.

You will need to:

 

• Defeat the Sinnoh Elite Four
• Have at least 150 hours of playtime in the Sinnoh region (this can be checked by speaking with Rowan in Sandgem Town)
• Have only one Pokemon in your party that is level 60 or lower

 

Once these requirements are met, you will be able to proceed further into Stark Mountain.

 

I hope this helps.

 

Thank you,

Beacon

Edited March 16Mar 16 by Beacon

I have done exactly the same but didn't work.

 

Hello @Vicky9605,

 

The message you are seeing usually appears when the requirements for the Heatran quest have not been fully met.

 

To begin the quest, you must meet the following conditions:
• Be the Sinnoh Champion (defeat the Sinnoh Elite Four)
• Have all non-legendary Sinnoh Pokemon caught data in your Pokedex (Dex entries 387–479)
• Enter Stark Mountain with only one Pokemon in your party that is level 60 or lower

 

At the moment, it appears that you do not yet have enough Sinnoh Pokedex caught data. Once you complete the required Sinnoh Pokédex entries, you should be able to proceed.

 

Thank you,

 

Beacon

Edited March 16Mar 16 by Beacon

Hello @Vicky9605,

 

As mentioned above, the issue is due to incomplete Sinnoh Pokedex caught data, which is required to proceed with the Heatran quest.

 

Once you complete the remaining entries, you should be able to continue without any issues.

 

As there is no further action required at this time, I will now close this thread.

 

If you continue to experience issues after meeting the requirements, feel free to create a new thread.

 

Kind regards,
Beacon