Beacon

Hey @Magikarpsh, Thank you for the update regarding the moves preview issue - glad to hear that part has been resolved with the latest client update I will still forward the Pokédex-related issue for further investigation. Beacon

Hey @Magikarpsh, Thank you for the detailed report and the screenshots provided. I will forward this to the appropriate team for further investigation. Regarding the moves preview issue on Mac, thank you for mentioning it as well - I will include that in the report. Cheers, Beacon

Hello @Deathadder, I’ve forwarded your request to the appropriate team for review. Please allow some time for this to be processed. In the meantime, please avoid using the purchased items. Cheers, Beacon

Hey @Elyrion, I’ve forwarded your request to the appropriate team for review. Please allow some time for this to be processed. In the meantime, please avoid using the purchased item. Cheers, Beacon

Hey @Deathadder, Just to confirm before I forward your request - would you like all 3 Gracidea Flower White items refunded, or only a specific amount? Please let me know so I can proceed accordingly. Cheers, Beacon

Hey @Nessinha91, Thank you for your report. This is a known issue, and the team is already aware of it. When launching the client, it may take several minutes (5+ minutes) for the game to fully open even though it appears unresponsive at first. Please allow the client some time to load after launching it. Thank you for your patience, Beacon

Hey @Adm1ral777, Glad to hear the issue has now been resolved. It was likely related to the specific client/download used previously. Since the game is now launching correctly, I will go ahead and close this thread. Cheers, Beacon

Hey @Adm1ral777, You normally should not need to fully redownload the client for this patch, as the existing client should update automatically when opened. If you downloaded multiple client files, please check whether Windows renamed one of them to something such as: Pokemon Revolution Online (1) or similar. In some cases, duplicate or incorrectly extracted files can cause the client to fail when launching. Please try the following: Make sure you are opening the correct client file Remove duplicate client folders/files if present Extract the client fully before launching Run the client as Administrator If the issue continues, please provide any error messages or screenshots so we can better assist you. Cheers, Beacon

Hello @Jbadman17, I’ve forwarded your request to the appropriate team for review. Please allow some time for this to be processed. In the meantime, please avoid using the accidentally purchased item. Thank you, Beacon

Hello @Kiriosking99, Since this issue is related to an inaccessible email / 2FA recovery, please create a new thread in the appropriate section here: https://pokemonrevolution.net/forum/forum/221-2fa-email-recover-assistance/ As this thread's original issue has been resolved and this is a different matter, I will go ahead and close this thread. Cheers, Beacon

Hey @Kiriosking99, Thank you for trying the previous steps. Since your account currently has no authorized devices, I recommend trying the process again from the start. Please follow these steps carefully: Make sure your email is entered correctly. Request the activation email to be resent. Check your inbox and your spam/junk folder. Try using a different browser if the email does not appear. Once you receive the email, complete the verification, then fully close and reopen the game. Please let me know if the issue persists after doing this, and I’ll assist you further. Cheers, Beacon

Hello @Shottytohotty, Thank you for reaching out and explaining the issue. This type of black screen/PC freeze is usually caused by corrupted settings or leftover files from previous installs. Please try the following steps in order: Delete all existing PRO files, including any leftover .zip files. Run a cleanup program (like CCLEANER) to remove any remaining traces of the game. Install the latest version of .NET Framework and your graphics drivers. Restart your computer. Temporarily disable your Firewall and Antivirus. Download a fresh copy of PRO from the official site. Place the PRO files in a dedicated folder (e.g., Documents\PRO Client) - not directly in or . Run the game as Administrator. Once everything is working, remember to reactivate your antivirus and firewall, and add the PRO client folder as an exception. Please let me know if this resolves the issue or if you need any additional help. Cheers, Beacon

Hey @Goldking55, Thank you for reaching out! At the moment, there is no set ETA for this year’s Easter Event. We recommend keeping an eye on the PRO Discord, where updates and announcements are posted as soon as they’re available. Additionally, the event will be signaled in-game by an icon appearing in the world, as well as a system message when it goes live. We hope the event will start soon, and we appreciate your patience! Cheers, Beacon

Glad this helped! Since your question has been answered, I’ll go ahead and close this thread. If you have any other questions, feel free to open a new one. Cheers, Beacon

Hey @Aacorn , Thank you for your response. After reviewing your account, there is no record of the Headbutt Tool being obtained. As such, we are unable to proceed further with this request. If you happen to come across any evidence of owning the item in the future, feel free to share it with us and we will gladly review it again. If you have any other questions, feel free to let us know. Cheers, Beacon