Beacon

Hey @Magikarpsh, Thank you for the update regarding the moves preview issue - glad to hear that part has been resolved with the latest client update I will still forward the Pokédex-related issue for further investigation. Beacon

Hey @Magikarpsh, Thank you for the detailed report and the screenshots provided. I will forward this to the appropriate team for further investigation. Regarding the moves preview issue on Mac, thank you for mentioning it as well - I will include that in the report. Cheers, Beacon

Hello @Deathadder, I’ve forwarded your request to the appropriate team for review. Please allow some time for this to be processed. In the meantime, please avoid using the purchased items. Cheers, Beacon

Hey @Elyrion, I’ve forwarded your request to the appropriate team for review. Please allow some time for this to be processed. In the meantime, please avoid using the purchased item. Cheers, Beacon

Hey @Deathadder, Just to confirm before I forward your request - would you like all 3 Gracidea Flower White items refunded, or only a specific amount? Please let me know so I can proceed accordingly. Cheers, Beacon

Hey @Nessinha91, Thank you for your report. This is a known issue, and the team is already aware of it. When launching the client, it may take several minutes (5+ minutes) for the game to fully open even though it appears unresponsive at first. Please allow the client some time to load after launching it. Thank you for your patience, Beacon

Hey @Adm1ral777, Glad to hear the issue has now been resolved. It was likely related to the specific client/download used previously. Since the game is now launching correctly, I will go ahead and close this thread. Cheers, Beacon

Hey @Adm1ral777, You normally should not need to fully redownload the client for this patch, as the existing client should update automatically when opened. If you downloaded multiple client files, please check whether Windows renamed one of them to something such as: Pokemon Revolution Online (1) or similar. In some cases, duplicate or incorrectly extracted files can cause the client to fail when launching. Please try the following: Make sure you are opening the correct client file Remove duplicate client folders/files if present Extract the client fully before launching Run the client as Administrator If the issue continues, please provide any error messages or screenshots so we can better assist you. Cheers, Beacon

Hello @Jbadman17, I’ve forwarded your request to the appropriate team for review. Please allow some time for this to be processed. In the meantime, please avoid using the accidentally purchased item. Thank you, Beacon

Hello @Kiriosking99, Since this issue is related to an inaccessible email / 2FA recovery, please create a new thread in the appropriate section here: https://pokemonrevolution.net/forum/forum/221-2fa-email-recover-assistance/ As this thread's original issue has been resolved and this is a different matter, I will go ahead and close this thread. Cheers, Beacon

Hey @Kiriosking99, Thank you for trying the previous steps. Since your account currently has no authorized devices, I recommend trying the process again from the start. Please follow these steps carefully: Make sure your email is entered correctly. Request the activation email to be resent. Check your inbox and your spam/junk folder. Try using a different browser if the email does not appear. Once you receive the email, complete the verification, then fully close and reopen the game. Please let me know if the issue persists after doing this, and I’ll assist you further. Cheers, Beacon

Hello @Shottytohotty, Thank you for reaching out and explaining the issue. This type of black screen/PC freeze is usually caused by corrupted settings or leftover files from previous installs. Please try the following steps in order: Delete all existing PRO files, including any leftover .zip files. Run a cleanup program (like CCLEANER) to remove any remaining traces of the game. Install the latest version of .NET Framework and your graphics drivers. Restart your computer. Temporarily disable your Firewall and Antivirus. Download a fresh copy of PRO from the official site. Place the PRO files in a dedicated folder (e.g., Documents\PRO Client) - not directly in or . Run the game as Administrator. Once everything is working, remember to reactivate your antivirus and firewall, and add the PRO client folder as an exception. Please let me know if this resolves the issue or if you need any additional help. Cheers, Beacon

Hey @Goldking55, Thank you for reaching out! At the moment, there is no set ETA for this year’s Easter Event. We recommend keeping an eye on the PRO Discord, where updates and announcements are posted as soon as they’re available. Additionally, the event will be signaled in-game by an icon appearing in the world, as well as a system message when it goes live. We hope the event will start soon, and we appreciate your patience! Cheers, Beacon

Glad this helped! Since your question has been answered, I’ll go ahead and close this thread. If you have any other questions, feel free to open a new one. Cheers, Beacon

Hey @Aacorn , Thank you for your response. After reviewing your account, there is no record of the Headbutt Tool being obtained. As such, we are unable to proceed further with this request. If you happen to come across any evidence of owning the item in the future, feel free to share it with us and we will gladly review it again. If you have any other questions, feel free to let us know. Cheers, Beacon

Hey @Aacorn, Thank you for your patience. After reviewing your account, it appears that there is no record of the Headbutt Tool being obtained. However, if you happen to have any evidence of owning the item (such as screenshots or purchase confirmations), please feel free to share it with us so we can review further. If you have any other questions, feel free to let us know. Cheers, Beacon

Hey @Aacorn, Thank you for your report. I have forwarded your case for further review. Please allow some time while we look into this. I will update you here once more information is available. Cheers, Beacon

Hello @Eagles2k26, As there has been no further response and your question has already been answered, I will now close this thread. If you continue to experience any issues or have further questions, feel free to create a new thread. Cheers, Beacon

Hello @Demu96, As mentioned above, the moves in question are currently not available for Sneasler in PRO, even if they may be listed on external sources or outdated wiki pages. PRO does not always follow mainline movepools, and move availability depends on what is implemented in-game. If you believe the wiki information is incorrect or outdated, you are welcome to report it so it can be reviewed and updated. As there is no further action required from our side at this time, I will now close this thread. If you have any other questions, feel free to create a new thread. Cheers, Beacon

Hello @Bajnax, Thank you for your patience. After taking another look into your case, it appears that your Sinnoh Pokedex is still missing a number of required caught entries, which is preventing you from progressing with the Lake Trio quest. Please note that quest requirements have been updated over time. In particular, the Lake Trio quest now requires all non-legendary caught data for Sinnoh in addition to being Sinnoh Champion. (Pokemon Revolution Online) You can review the full list of updated requirements here: Content Update Logs Once you complete the remaining Pokedex entries, you should be able to proceed normally. Kind regards, Beacon

Hello @Vicky9605, As mentioned above, the issue is due to incomplete Sinnoh Pokedex caught data, which is required to proceed with the Heatran quest. Once you complete the remaining entries, you should be able to continue without any issues. As there is no further action required at this time, I will now close this thread. If you continue to experience issues after meeting the requirements, feel free to create a new thread. Kind regards, Beacon

Hello @Vashtenma, As your question has been answered and resolved, I will now proceed with closing this thread and moving it to the appropriate section. If you have any further questions in the future, feel free to create a new thread. Kind regards, Beacon

Hey @Adm1ral777, You’re very welcome, glad I could help! For future reference, many legendary quests require fully completed caught Pokédex data (not just seen), and some requirements have been updated over time. You can review the latest changes here: Content Update Logs If you have any similar issues in the future, feel free to double-check the requirements there. As your issue has been resolved, I will now close this thread. Cheers, Beacon

Hello @Adm1ral777, Thank you for your message. After checking your progress, it appears that your Hoenn Pokedex is not fully completed in terms of caught entries. For the Latios & Latias quest, you must have all non-legendary Hoenn Pokemon caught (not just seen) before the TV will allow you to proceed with the selection. Please complete the remaining entries in your Hoenn Pokedex, then try interacting with the TV again. If you continue to experience issues after completing the requirements, feel free to let us know. Kind regards, Beacon

Hello @Edirianto, Thank you for your message. I have successfully located and restored your Breloom. Please check your account and confirm that everything is in order. If you have any further issues or questions, feel free to open a new thread. I will now mark this as resolved and close the thread. Have a great day! Kind regards, Beacon