Came back after 6 years, i have 0% progress in the game and 0 playtime

[Kayzaka]

Hello, so as the title says, i just managed to get my account back from an old email, but when i tried to log in, it's giving me on both silver/gold to create a new character, i did some research and found out about the merge thing in the dashboard, but i have no merge button in the dash.

 

Is there a way to contact support to check if my old progress is still available ?

Thanks in advance

[Ironveil]

Hello @Kayzaka

    The account you mentioned has zero progress. Seems to me that you are mixed up on the username, and your progress is located on another account. Looks like there is a couple account that may be linked to you. Do any of the following accounts sound familiar?

• Soufiane12ne
• Razver
• Soufiane92
• Soufiane0baka
• Soufianehan      

Thanks for reaching out to us and hope this helps with your issue.

[Kayzaka]

3 hours ago, Ironveil said:

Hello @Kayzaka

    The account you mentioned has zero progress. Seems to me that you are mixed up on the username, and your progress is located on another account. Looks like there is a couple account that may be linked to you. Do any of the following accounts sound familiar?

• Soufiane12ne
• Razver
• Soufiane92
• Soufiane0baka
• Soufianehan      

Thanks for reaching out to us and hope this helps with your issue.

Yup, 100% sure its Razver

[Razver]

3 hours ago, Ironveil said:

Hello @Kayzaka

    The account you mentioned has zero progress. Seems to me that you are mixed up on the username, and your progress is located on another account. Looks like there is a couple account that may be linked to you. Do any of the following accounts sound familiar?

• Soufiane12ne
• Razver
• Soufiane92
• Soufiane0baka
• Soufianehan      

Thanks for reaching out to us and hope this helps with your issue.

Thanks again, i finally got it !

[Ironveil]

Awesome glad we could help. if you ever have any other issues do not hesitate to reach out for assistance. have a good day.