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1 hour ago, Atomsk4212 said:

I can only play on my phone data but I can play at home with silver but not gold



Hello @Atomsk4212! Sorry for the inconvenience.

Make sure you have the most updated client version, if you don't have it, you have to delete your current PRO folder and re-download it. 
You can also use windows storage cleaner, There could be many factors that interfere with logging in.
Sometimes it take 2-3min to log in, so you have to wait a bit to connect. 

Please, try this options and let me know if you were able to log in.


 

image.png.1dbbaca0fa7b74ecb8fa3915799a0ba7.png

Do not contact staff members for private support. Share your questions on the forums as they could be useful to others.

Unsolicited messages will be used to create hallow glow and will be lost forever.

 

PRO Rules - General Support - Bug Resolution Center - General Complaint Area - Report Center

 

 

13 minutes ago, Atomsk4212 said:

I have tried to reinstall and this is on multiple devices and like I said silver works just fine not the gold server. We use a laptop and two cell phones. I have let it sit for 45 mins trying to connect. 



Hello again, can you try using a VPN? It has, in many cases, solved this issue for some players.

 

image.png.1dbbaca0fa7b74ecb8fa3915799a0ba7.png

Do not contact staff members for private support. Share your questions on the forums as they could be useful to others.

Unsolicited messages will be used to create hallow glow and will be lost forever.

 

PRO Rules - General Support - Bug Resolution Center - General Complaint Area - Report Center

 

 

7 minutes ago, Atomsk4212 said:

Apparently there are free ones out there t



Hello! Yes, there are free VPN. I apologize for the inconvenience, but some times this solved the problem. 

image.png.1dbbaca0fa7b74ecb8fa3915799a0ba7.png

Do not contact staff members for private support. Share your questions on the forums as they could be useful to others.

Unsolicited messages will be used to create hallow glow and will be lost forever.

 

PRO Rules - General Support - Bug Resolution Center - General Complaint Area - Report Center

 

 

46 minutes ago, Atomsk4212 said:

It did thank you



You are welcome! If you need anything else you can make a you post!

Have a good day/night!

image.png.1dbbaca0fa7b74ecb8fa3915799a0ba7.png

Do not contact staff members for private support. Share your questions on the forums as they could be useful to others.

Unsolicited messages will be used to create hallow glow and will be lost forever.

 

PRO Rules - General Support - Bug Resolution Center - General Complaint Area - Report Center

 

 

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