New Trade Zone
Trade Zone is now live
Use the new Trade Zone for auctions and instant-price trades so Pokemon and item offers are easy to find.
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Support Request – Accidental Purchase (Chinchou Hat, 35 EC)
Hello! First of all, I sincerely apologize for how long this took. We have successfully removed the hat and restored your Event Coins. Thank you so much for your patience. I'm really sorry for the delay again! Kind regards. Hallowglow.
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Problem fusing
Hello! That's excellent news! Since everything is sorted out, I will now go ahead and close this thread. Have fun and good luck with your fusions! Kind regards. Hallowglow.
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Problem fusing
Hello! This issue should now be resolved. Please confirm if everything is in order or if you need help with anything else. Kind regards. Hallowglow.
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Problem with 64-bit PC client not running
Hello! Since there has been no response for a while, I will now go ahead and close this thread. If you still need assistance with this issue or have any other questions, please feel free to open a new one. Kind regards. Hallowglow.
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Problem fusing
Hello! I'm sorry for the inconvenience. I've forwarded your issue to the appropriate team so they can look into it. Thank you for your patience and understanding. Kind regards. Hallowglow.
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Budew Happiness Evolution Stuck at 255
Hello! Since there has been no response for a while, I will now go ahead and close this thread. If you still need assistance with this issue or have any other questions, please feel free to open a new one. Kind regards.
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Apparent bug on Birth Island.
Hello! Since everything has been resolved and there is nothing further we can do for you, I will now go ahead and close this thread. If you need any assistance in the future, please feel free to create a new one. Kind regards. Hallowglow.
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Transmutation Bug: Bill rejects two identical Event Greninja (Poseidon Form)
Hello! Since there has been no response for a while, I will now go ahead and close this thread. If you still need assistance with this issue or have any other questions, please feel free to open a new one. Kind regards. Hallowglow.
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2 pokemon gone
Hello! I will now go ahead and close this thread. Kind regards. Hallowglow.
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cant relearn Hisuian Zoroark plz help
Hello! Since the original issue has been resolved, I will now go ahead and close this thread. If you need help with anything else in the future, please feel free to open a new one. Kind regards. Hallowglow.
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cant relearn Hisuian Zoroark plz help
Hello! I'm sorry for the inconvenience. Currently, Hisuian Zoroark's level-up movepool only includes Tackle. If your Pokémon has already learned this move, the move list will appear blank. Additional level-up moves may be added in future updates, but we can't provide an ETA at this time. Thank you for your patience and understanding. Kind regards. Hallowglow.
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Mew quest
Hello! That is great news! I'm really glad we were able to resolve this. Best of luck on your hunt for Mew! Since everything has been resolved, I will now go ahead and close this thread. If you need any assistance in the future, please feel free to create a new one. Have fun and enjoy the game! Kind regards. Hallowglow.
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Mew quest
Hello I'm sorry for the inconvenience. You need the Mewtwo catch data. To get that you need unlocked the Cerulean Cave, Here’s a guide to get access to Cerulean Cave. Mewtwo it's located in B1F, once you defeat it, you can go back and claim the Old Sea Map. You can also fight boss Naero there, and unlock the Daycare Center, to teach your pokémon Egg moves, Pre-evolution moves and the Doctor daily quest. If you need anything else let me know! Good luck with you Mew! Regards. Hallowglow.
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Cresselia Quest Bug - Not Initiating
Hello! To start the Cresselia quest, you'll need the caught data for all non-legendary Pokémon from Sinnoh. From what I can see, you haven't completed this requirement yet, so you'll need to do so before you can start the quest. I hope this clears things up and helps you with your progress. Kind regards. Hallowglow.
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Servers went down during rare catch
Hello! I'm sorry for the inconvenience Unfortunately, since the Magby wasn't caught, there's no record of that specific encounter in our system, so we're unable to locate or restore it. I understand this is frustrating, especially after spending several hours hunting for Magby, but unfortunately, there's nothing further we can do regarding this encounter. I'm sorry I couldn't provide a better resolution for this situation, and I appreciate your understanding. As there's nothing further we can do regarding this case, I'll close the thread now. If you need any further assistance in the future, please feel free to create a new thread. Kind regards. Hallowglow.
