Hallowglow

Hello! I'm sorry for the inconvenience. To continue with the Doctor Quest, you first need to have obtained the Medical Certificate from Brock in Pewter City. Please make sure you have completed that part of the quest before trying to continue at the Daycare Centers. The Medical Certificate is not a regular item in your inventory, so it may not appear in your bag. If you have already completed Brock's part of the quest and are still unable to proceed at the Hoenn Daycare, please let me know so we can look into it further. Kind regards. Hallowglow.

Hello! I'm sorry for the inconvenience. Please try clicking "Double click here to resend" once again and allow some time for the confirmation email to arrive. Also make sure to check your spam folder, as the email may have been filtered there. If you still don't receive the email after trying this again, please let us know so we can look into the issue further. Kind regards. Hallowglow.

Hello! I'm sorry to hear you're having trouble creating a service post. Could you please let me know what happens when you try to create one? If you receive any error message or the option to create a post is not available, please send us a screenshot so we can better understand the issue and assist you accordingly. Kind regards. Hallowglow.

Hello! As there has been no further response, I will now proceed to close this thread. If you need any further assistance in the future, please don't hesitate to create a new thread. Kind regards. Hallowglow.

Hello! I'm glad I was able to help. As your issue has now been resolved, I will proceed to close this thread. If you need any further assistance in the future, please don't hesitate to create a new thread. Kind regards. Hallowglow.

Hello! Since we haven't heard back from you for some time, I'll proceed with closing this thread due to inactivity. If you need any further assistance in the future, please don't hesitate to create a new thread. Kind regards. Hallowglow.

Hello! Please try relogging into the game, as this should resolve the issue. After logging back in, a cut tree should appear in that location. If the problem persists, please let us know. Kind regards.

Hello! According to our records, you currently have four accounts linked to the same email address, Toi10m, Tan14m, Thangcambietnoi. If you remember the username of the account, you can recover its password using that same email address. If you no longer have access to the email associated with the account, you can request an email change in the 2FA Account Recovery & Assistance section. If you remember your username and password, you can check the email associated with your account through the Dashboard. Kind regards. Hallowglow.

Hello! According to our records, the email confirmation system is functioning normally and we are not seeing any issues with confirmation emails being sent. Could you please try requesting the confirmation email again by clicking "this link" once more? Kind regards. Hallowglow.

Hello! I'm sorry to hear you're experiencing this issue. Since you were able to log in from a different computer, this does not appear to be an account-related issue. Please try deleting all old PRO files, including the ".zip" file, and then download a fresh copy of the client from our official website. Additionally, please make sure that your antivirus is not blocking the client or quarantining any of its files. If the issue persists after doing so, please let us know. Kind regards. Hallowglow.

Hello! Your shop has now been reopened as requested. You should now be able to update and edit it normally. If you need any further assistance, please don't hesitate to let us know. Please note that there have been some changes to the forum. If you need to undo any changes while editing your shop, you can do so by pressing CTRL + Z. Kind regards. Hallowglow.

Hello! I'm very glad to hear that you were able to complete the quest. Congratulations! 🎉 Since the issue has now been resolved, I will proceed to close this thread. If you need any assistance in the future, please don't hesitate to create a new thread. Kind regards. Hallowglow.

Hello! I will proceed to close this thread. If you need any further assistance in the future, please don't hesitate to create a new thread. Kind regards. Hallowglow.

Hello! Once the cooldown to battle Ash in Viridian Forest has expired, please fight him again. After defeating him, speak with Ash on Route 9 once more and check whether you are able to claim your Ash Hat. I apologize for the delay in getting back to you. I understand this situation may have been frustrating, and I sincerely appreciate your patience. Please let me know whether this resolves the issue so we can continue assisting you if necessary. Kind regards. Hallowglow.

Hello! I'm very sorry for the inconvenience and for the delay. At the moment, Sneasler is unable to learn Acrobatics due to the way certain NPCs are currently coded. In this particular case, the NPC responsible for teaching the move uses a system that does not update alongside the server, unlike some other NPCs. As a result, even if a move's learning method is available, the Pokémon may not be able to learn it. For now, Sneasler cannot learn Acrobatics. However, this may change in the future. We understand that this may affect your PvP and PvE strategies, and we sincerely appreciate your patience and understanding. Kind regards. Hallowglow.

Hello! To board the S.S. Anne, you'll first need to visit Bill's House on Route 25. After finding his research book (under his pillow), Bill will give you the S.S. Ticket, allowing you to continue your journey. Here's a Kanto Guide, which you may find helpful for your future progress. Kind regards. Hallowglow.

Hello! I'm sorry for the inconvenience. The message you received indicates that the client was unable to connect through the first proxy and therefore canceled that login attempt. Please wait a few minutes for the client to connect through a different proxy, then try logging in again. If the issue persists, please try connecting using a different network (for example, by switching from Wi-Fi to mobile data, or vice versa). If that is not possible, you can also try using a VPN. I hope this helps. If you need anything else, please let me know. Kind regards. Hallowglow.

Hello! Could you please verify that the email address linked to your account is correct by checking your Dashboard → My Account? Please make sure there are no typos or mistakes in the registered email address. If the email is incorrect or you no longer have access to it, please create a thread in 2FA Email Recovery & Assistance, where the appropriate team will be able to help you further. If the email address is correct, please try requesting the verification email again by double-clicking "here". Kind regards. Hallowglow.

Hello! You can go to any region. We appreciate your patience while we look into this issue. Regards. Hallowglow.

Answered in Report Center. I'll proceed to close this thread Have a nice day. Regards. Hallowglow

Hello! According to our records, you currently have 2 Unknown Hats in your possession. It was my mistake not to clarify that you had already obtained it before, I apologize. I will get back to you once I have more information. Kind regards. Hallowglow.

Hello! I have forwarded the issue to the appropriate team for further investigation. We appreciate your patience and understanding while this is being reviewed. We understand that situations like this can be frustrating, and I apologize once again for the inconvenience caused. Kind regards. Hallowglow.

Hello! I'm sorry to hear you're experiencing this issue. Please note that you do not need to battle every NPC, including Mako, to complete the tournament. The NPCs can battle each other during the tournament, which may cause some of them to become unavailable. You only need to obtain 7 or more points to progress. The 12 points are the maximum amount you can achieve, not the required amount. Could you please speak with Mannes and send me a screenshot of all the dialogue you receive from him? Kind regards. Hallowglow

Hello! Your Pokémon has now been restored. For future restoration requests, please use the Restore Pokémon Megathread on the forum or #requestChat on Discord. Kind regards. Hallowglow.

Hello! Since we haven't heard back from you for a while, I'll proceed with closing this thread due to inactivity. If you need any further assistance in the future, please don't hesitate to create a new thread. Have a great day! Kind regards. Hallowglow.