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Hi

Giahann
in Resolved General Support

Featured Replies

I bought a Heatbut Tool at 10:00, but the server rolled back; when I logged back into the game, I couldn't find the Heatbut Tool in my inventory.

17 hours ago, Giahann said:

I bought a Heatbut Tool at 10:00, but the server rolled back; when I logged back into the game, I couldn't find the Heatbut Tool in my inventory.

 

Hello!! I'm sorry for the inconvenience. I need to know which server you bought the Battery Ram from.

Regards

image.png.1dbbaca0fa7b74ecb8fa3915799a0ba7.png

Do not contact staff members for private support. Share your questions on the forums as they could be useful to others.

Unsolicited messages will be used to create hallow glow and will be lost forever.

 

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11 minutes ago, Giahann said:

I play sever gold

 

Hello! Thank you. I need you to be patience, we'll do everything we can to resolve this and give you a positive answer.

 

Regards!

 

image.png.1dbbaca0fa7b74ecb8fa3915799a0ba7.png

Do not contact staff members for private support. Share your questions on the forums as they could be useful to others.

Unsolicited messages will be used to create hallow glow and will be lost forever.

 

PRO Rules - General Support - Bug Resolution Center - General Complaint Area - Report Center

 

 

On 6/8/2026 at 8:04 PM, Giahann said:

Thank you very much

 

Hello I can see there's a Battering Ram in your inventory. Is it correct that the problem has been solved?

Regards.

Hallowglow

image.png.1dbbaca0fa7b74ecb8fa3915799a0ba7.png

Do not contact staff members for private support. Share your questions on the forums as they could be useful to others.

Unsolicited messages will be used to create hallow glow and will be lost forever.

 

PRO Rules - General Support - Bug Resolution Center - General Complaint Area - Report Center

 

 

On 6/19/2026 at 10:57 AM, Giahann said:

I bought another one.

 

I apologize for the delay and inconvenience.

We have processed your refund for the battering ram.

 

Since we solve this problem, I'm going to close this thread.

If you need help in the future, you can make a new one.

 

Have a nice day.
Regards.

image.png.1dbbaca0fa7b74ecb8fa3915799a0ba7.png

Do not contact staff members for private support. Share your questions on the forums as they could be useful to others.

Unsolicited messages will be used to create hallow glow and will be lost forever.

 

PRO Rules - General Support - Bug Resolution Center - General Complaint Area - Report Center

 

 

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