My account is old and i have played this game for a good amount of time but..i was on and off from the game. This issue is old i am sorry i didn't ask for help before but my number of hrs played was around 200or 300 maybe more but one day I noticed a sudden jump to 1700+ can you guys help pls reset it or something...if not i understand

thank you.

 

Edited June 20Jun 20 by Pozyy

Hey @Pozyy,

 

Thank you for reaching out.

 

Unfortunately, this is a known issue that our Developers are aware of. While a fix has been discussed in the past, there is currently no ETA for a correction, and we are unable to manually adjust or reset playtime hours on individual accounts at this time.

 

We apologize for the inconvenience and appreciate your patience. Should there be any updates regarding this issue, they will be included in future patch notes or announcements.

 

If you have any other questions or concerns, please feel free to let us know.

 

Cheers,
Beacon

Hey Beacon,

 

Thanks for looking into this.

 

It's Alright not a problem. I still love this game , my friends play this game too. You guys did a great job! making this game and on this site.

 

Just a suggestion that Devs can remove Playtime from Trainer Card I don't think it is much needed.Either way I'll still play the game.

 

Thanks Again! 🙂

Hey @Pozyy,

 

Thank you for the kind words and for your understanding regarding the issue.

 

We appreciate the feedback and suggestion regarding the playtime display on the Trainer Card. While I can't make any promises, I'll be sure that your feedback is seen by the appropriate team.

 

We're glad to hear that you're still enjoying the game and playing alongside your friends. Thank you for being part of the community and for your continued support!

 

Wishing you all the best on your adventures in PRO. 

 

Cheers,
Beacon