Hello Support Team,

I recently used my Coin Case to purchase a Pickaxe from the in-game Shop. The purchase appeared to be completed successfully, so I returned to my bag to equip and use the Pickaxe for my quest. However, I was unable to find the item anywhere in my inventory. I double-checked my bag, including the Key Items section, but the Pickaxe was nowhere to be found. I also tried logging out and back in several times, as well as completely closing and restarting the game, but the issue still persists. I'm concerned that my Coin Case was deducted without me receiving the item I purchased.

Could you please investigate this issue and help restore the missing Pickaxe or refund the currency spent on the purchase?

I would appreciate your assistance as soon as possible, as this issue is preventing me from progressing with my Ghoul Forest quest.

Thank you for your time and support. I look forward to your response.

Good day @Ultraradiant

I apologize for any issues this may have occurred and we are currently looking into it.

In the meantime, do remember that the pickaxe is a tool that replaces the move Rock Smash. To keep from being unable to progress, you can use a Pokemon with the move Rock Smash for anything that would otherwise need the Pickaxe.

I hope this information finds you well and I will update you once I have any further information.

Regards,

Bitterblade

10 hours ago, Bitterblade said:

Good day @Ultraradiant

I apologize for any issues this may have occurred and we are currently looking into it.

In the meantime, do remember that the pickaxe is a tool that replaces the move Rock Smash. To keep from being unable to progress, you can use a Pokemon with the move Rock Smash for anything that would otherwise need the Pickaxe.

I hope this information finds you well and I will update you once I have any further information.

Regards,

Bitterblade

Hello, thank you for getting back to me!

I have already completed the quest, so that is no longer an issue. However, the Pick Axe that I purchased is still missing from my bag, and the CC I spent to purchase it has already been deducted from my account.

It's quite disappointing to have spent my CC on an item that I never received. I would really appreciate it if you could look into this issue and help me either recover the missing Pick Axe or get my CC refunded.

Thank you for your time and assistance!

Edited 3 hours ago3 hr by Ultraradiant