I play a lot with my pc, but since the last client release I can only acces gold there with phone's internet. However, I can acces silver with no issues. When trying to acces to gold with home's internet I'm stuck with this message:

Can this issue be solved without using VPN? I can't use VPN because of my job, so using that is not an option. Thank you.

Edited Wednesday at 05:43 PM5 days by Monstrebu

On 10/28/2026 at 2:36 PM, Monstrebu said:

I play a lot with my pc, but since the last client release I can only acces gold there with phone's internet. However, I can acces silver with no issues. When trying to acces to gold with home's internet I'm stuck with this message:

Can this issue be solved without using VPN? I can't use VPN because of my job, so using that is not an option. Thank you.

Hello! I'm sorry to hear you're having trouble connecting to the server.

I understand that you may not be able to use a VPN due to your work restrictions. In that case, could you please try restarting your router and waiting a few minutes before attempting to log in again?

If a login attempt fails, please wait a few minutes before trying again. Also, once you click on "Log In", make sure to give the client enough time to connect, as the login process can take up to 10 minutes. Please avoid closing the client or attempting another login during that time.

You could also try uninstalling the game, deleting any remaining PRO files and folders from your device, and then downloading and installing the client again from our official website.

Please let me know if you're still having trouble connecting to the server.

Kind regards.
Hallowglow.