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I can't access the game since the new update (07/19)

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PRO Username: Maylynn

Have you looked at the FAQ to solve your issue?: Yes

On which server issue happened: RED

 

What have you done before the problem was there?

Yesterday I was playing normally stopped when the server came in maintenance. Today, after installing the new version, the message appears: "The game crashed. The crash report folder named: "2016-07-20_160200" next to executable game It would be great if you'd send it to the devoloper of the game!"

 

What have you already tried to solve the problem?

I already installed and uninstalled several times and the message remains the same.

 

Description and Message

213924 PRO Username: Maylynn

Have you looked at the FAQ to solve your issue?: Yes

On which server issue happened: RED

 

What have you done before the problem was there?

Yesterday I was playing normally stopped when the server came in maintenance. Today, after installing the new version, the message appears: "The game crashed. The crash report folder named: "2016-07-20_160200" next to executable game It would be great if you'd send it to the devoloper of the game!"

 

What have you already tried to solve the problem?

I already installed and uninstalled several times and the message remains the same.

 

Description and Message

Hi what decompressor program are you using? The problem could be related to winrar, try to download the client again and unzip it with 7-zip :)

  • Author

Mine is windows 7 and I've done all the steps and still appears the same message. Before it functioned normally :Frown:

  • Author
213934 7-zip

 

I downloaded the 7-zip and unzipped with him, the message remains the same :/

213963
213934 7-zip

 

I downloaded the 7-zip and unzipped with him, the message remains the same :/

Ok last hope before having to wait a fix from the devs, in this thread the user fixed the problem working on its antivirus, have you tried the same? Disabling it for PRO maybe

  • Author

Yep. Check with antivirus it was one of the first things I did. So I guess I'll have to wait to the fix from the devs :/

In any case, thanks

213973 Yep. Check with antivirus it was one of the first things I did. So I guess I'll have to wait to the fix from the devs :/

In any case, thanks

Following steps have solved the problem for some others:

1. Redownload client and extract WITHOUT WinRAR and 7zip

2. Reboot computer

3. disable Anti-Virus

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