My Onix with membership disappeared after the server crash

[Llthehard]

I bought two membership medallion, which came equipped on an Onix and a Natu just before the drop server, collected the two medallions for my backpack and I release the Pokémon. The problem is that when the server came back, there was only natu in my box of Pokemon. That is, for a grotesque server error, my Onix disappeared one month membership medallion. Seriously I'll take this loss by a grotesque server error?

[Llthehard]

Seriously, someone needs to help me with this. I can not take this loss.

I collected the locket even before release to the Onix and the only thing that saved the server was the release given the pokémon. Why that?

[Llthehard]

So just why will it? I will lose a medal by a server error, really?

[Luiiic]

I don't think mods will do anything about it unless you give screenshots as a proof you had them before the server crashed.

[Einheria]

298791 I bought two membership medallion, which came equipped on an Onix and a Natu just before the drop server, collected the two medallions for my backpack and I release the Pokémon. The problem is that when the server came back, there was only natu in my box of Pokemon. That is, for a grotesque server error, my Onix disappeared one month membership medallion. Seriously I'll take this loss by a grotesque server error?

 

Unfortunately, staff cannot give you back anything you lost in a server crash/rollback as stated here

 

I'm sorry about your loss since MS cost a lot nowadays but the only advice i can give is to relog everytime you've done something important such as a trade or an evolution to force save your progress and to prevent you from losing it in case of a potential rollback.

 

In any case, have you carefully check your backpack to make sure that your medaillon isn't inside it?

[Heycavalier]

Awww that's too bad.

 

Remember to log out to force save your progress next time. Let this painful lesson be a guide to your future trades/rare pokemons that you encounter and capture.

 

Goodluck :))

[Llthehard]

298835

298791 I bought two membership medallion, which came equipped on an Onix and a Natu just before the drop server, collected the two medallions for my backpack and I release the Pokémon. The problem is that when the server came back, there was only natu in my box of Pokemon. That is, for a grotesque server error, my Onix disappeared one month membership medallion. Seriously I'll take this loss by a grotesque server error?

 

Unfortunately, staff cannot give you back anything you lost in a server crash/rollback as stated here

 

I'm sorry about your loss since MS cost a lot nowadays but the only advice i can give is to relog everytime you've done something important such as a trade or an evolution to force save your progress and to prevent you from losing it in case of a potential rollback.

 

In any case, have you carefully check your backpack to make sure that your medaillon isn't inside it?

 

Unfortunately I have to take this loss because of a grotesque server error. From what I have responded have no way of resolution.

What is unfortunate is that the server did not save the collection of the item you did but I saved giving release in pokémon well after collecting the item.

It is a completely bizarre error, unfortunately I did not imagine that this could happen. Unfortunate.

Anyway, thanks for the support. I lost 700 k ... :)

[Shamac]

298839-snip

 

Hello illthehard, I am really sorry about that experience, and like the other users said, unfortunatly there is no way to get it back as it was from a Role Back, in this situations our hands are tied and we can't bring that back. The only way to prevent this is by loging out after getting a rare item/pokemon, since loging out forces your data to be saved in the database.

Once again I am deeply sorry about the loss of the item and I hope I was able to help.

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Locked as Solved