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Game not working for new account

Chiru
in Resolved General Support

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I have a friend over for a few days and wanted to get him into the game. We made his account, got it verified, and went to log into the game. Prof. Oak pops up, gets to the character creation screen, and the instant we click on any of the arrows or OKAY, the entire thing freezes completely. I tried a few times throughout the day and it hasn't changed. My account works fine. So I really don't know what to do. Any suggestions?

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