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Account not activated after long time not playing


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Hello guys!

the last time i logged into my account was about 1 year ago. Today i wanted to logg in again and it sais "User Account not activated". But the account was activated 1 year ago... Furthermore i forgott my e-mail address which is connected to this account... Can someone help me what to do?

Greetings Eick

356966 Hello guys!

the last time i logged into my account was about 1 year ago. Today i wanted to logg in again and it sais "User Account not activated". But the account was activated 1 year ago... Furthermore i forgott my e-mail address which is connected to this account... Can someone help me what to do?

Greetings Eick

 

Can you log on your account here? If yes, then you should be able to see your email address there.

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Be polite and patient if you need support. While users with the symbols +, % and @ are the chat staff, they are not necessarily also game staff, but they can usually advise you. That said, forums are better for reporting issues and bugs.

thank you for the answer!

no im not able to login there... but i was able to reset my password there.

im just confused because the login does not say "invalid user name or password" just that its not activated although i played about 3-4 months last year. And on this website im able to login with my account data...

357031 thank you for the answer!

no im not able to login there... but i was able to reset my password there.

im just confused because the login does not say "invalid user name or password" just that its not activated although i played about 3-4 months last year. And on this website im able to login with my account data...

 

Can you try to log in game now?

___________________________________________________________________________

Official discord chat.

Be polite and patient if you need support. While users with the symbols +, % and @ are the chat staff, they are not necessarily also game staff, but they can usually advise you. That said, forums are better for reporting issues and bugs.

357060 hmmm i got the email to reactivate my account and i clicked the link and it said that the account is now reactivated. But logging in ingame still says "User Account not activated" :(

 

Try a few times with some time between each of the try, sometimes it just takes a few times and it will work, if you continue having issues with this, try to follow the steps listed in this thread.

Registration email issues or activation link not working

(...)

If you receive the email but the link says "Your account could not be activated" then try logging in here as often it still activates, if you could log in there you should be good to log into the game :)

(...)

Any username used in a failed registration attempt will be locked for up to 7 days, at which point if still not activated it will become available again

Good luck and have a nice weekend :)

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