Crash dump, help please

[Alexstankovic08]

Hello everybody !

Already, I'm sorry but my english isn't good. :')

 

Anyway, my prob : When I start the game, there is a loading during 2,3 seconds but after he stop and I'm having a message which say : The game crashed etc...

 

That's all, I wait your help and thank you for your answer :Shy:

 

And sorry again for my english which is very bad ^^'

 

P.S. : I'm on Windows 7

[Prehax]

Hello everybody !

Already, I'm sorry but my english isn't good. :')

 

Anyway, my prob : When I start the game, there is a loading during 2,3 seconds but after he stop and I'm having a message which say : The game crashed etc...

 

That's all, I wait your help and thank you for your answer :Shy:

 

And sorry again for my english which is very bad ^^'

 

P.S. : I'm on Windows 7

 

Hello alexstankovic08,

 

did you try all these steps mentioned in the General Support sticky?

 

 

Win7 Guide Click here

Win10 Crash Fix Click here

Android Guide Click here

Mac Guide Click here

Cannot open PRO in Mac Click here

PRO64_93_2.exe is not responding Click here

 

Other solution for crash (follow 3 steps)

1- Unzip file without using WinRAR or 7zip

2- Disable anti-virus program

3- Restart computer

 

Others solution:

Updated drive and reinstall Direct X

 

Also, remember to delete all the past PRO clients and folders you might have in your device, even from the trashbin, before you Downloads(https://pokemonrevolution.net) the new client.

[Alexstankovic08]

Hello Prehax and thx for your answer :)

 

So : - Unzip file without using WinRAR >>> Yes

-Disable antivirus program >>> No

- Restart computer >>> Yes

 

For DirectX, when I reinstall this I have a message which say : You have an older version etc...

 

Sorry again for my language

[Prehax]

.

 

you tried this?

 

If no, do it

 

if yes, try this

 

deleting your temp files

[Alexstankovic08]

For the first link, how do step 5

I did the other steps

 

I'm going to try the second link

 

Tank you again

[Prehax]

For the first link, how do step 5

 

just turn of your firewall/antivirus program and see if it works otherwise that step is unnecessary

[Alexstankovic08]

I tried this but it didn't work

 

I tried everything :')

[Prehax]

.

 

Did you try to delete PRO again and freshly install it? Did you try to download the 32bit version and test it?

[Alexstankovic08]

I'm going to try this

 

For information, the last version worked before the update

[Alexstankovic08]

It didn't work again...

 

Thank you still :)