Leonhartgaming Posted April 19, 2017 Share Posted April 19, 2017 Hello! I made my friend a new account, and it won't let them log on. It says invalid username/password. I also didn't receive an email for the account but it said I registered it. Is this an issue around the server today? Link to comment Share on other sites More sharing options...
Shaui Posted April 19, 2017 Share Posted April 19, 2017 -snip- Hey there LeonhartGaming and welcome to PRO! I am sorry to hear about this inconvenience. Have you tried checking your spam folder for the registration email? Also have you tried following these steps from the Please read before you make a general support post? If you're not receiving the registration email, Gmail, Outlook and Yahoo emails are the most likely to receive it so trying again with one of those should remedy that, if you're already using one of those check your junk mail and then if still nothing, make sure you typed it correctly (It occasionally isn't instant but hasn't been known to take longer than 30 minutes) If you receive the email but the link says "Your account could not be activated" then try logging in here as often it still activates, if you could log in there you should be good to log into the game :) If you couldn't log in please read the Email Issues thread for more details Any username used in a failed registration attempt will be locked for up to 7 days, at which point if still not activated it will become available again If you did not receive an email, try following the steps on the Email issues post and see if they help you resolve the issue. Please try these steps out and feel free to let us know if you need any additional assistance or if they work :) Until we meet again. Link to comment Share on other sites More sharing options...
Leonhartgaming Posted April 19, 2017 Author Share Posted April 19, 2017 -snip- Hey there LeonhartGaming and welcome to PRO! I am sorry to hear about this inconvenience. Have you tried checking your spam folder for the registration email? Also have you tried following these steps from the Please read before you make a general support post? If you're not receiving the registration email, Gmail, Outlook and Yahoo emails are the most likely to receive it so trying again with one of those should remedy that, if you're already using one of those check your junk mail and then if still nothing, make sure you typed it correctly (It occasionally isn't instant but hasn't been known to take longer than 30 minutes) If you receive the email but the link says "Your account could not be activated" then try logging in here as often it still activates, if you could log in there you should be good to log into the game :) If you couldn't log in please read the Email Issues thread for more details Any username used in a failed registration attempt will be locked for up to 7 days, at which point if still not activated it will become available again If you did not receive an email, try following the steps on the Email issues post and see if they help you resolve the issue. Please try these steps out and feel free to let us know if you need any additional assistance or if they work :) Hey thank you for replying so quickly! I did check my spam/junk and saw nothing. When I try to change the password in the "forgot password" area, it says the account/email doesn't connect either. Is there a way to contact staff so they can fix that? Thanks! Link to comment Share on other sites More sharing options...
Shaui Posted April 19, 2017 Share Posted April 19, 2017 -snip- Have you tried logging in on the PRO account management dashboard? Also have you tried following the steps on the email issues post? Until we meet again. Link to comment Share on other sites More sharing options...
Leonhartgaming Posted April 20, 2017 Author Share Posted April 20, 2017 I am unable to log in because it says my username/password are incorrect but I know for sure that it's correct. And yes I looked at the email issue. Link to comment Share on other sites More sharing options...
Pkmnlover Posted April 20, 2017 Share Posted April 20, 2017 check and make sure its correct sometimes it happens you can mess up if you go too quickly Link to comment Share on other sites More sharing options...
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