HELP ME PLEASE. MY FRIEND COMMANDS ME A MOON BY MAIL. BUT CUNA DO VOY TO SEE THE MOUNT THE GAME IS RECIPEED AND WHEN I ENTER NEW RETURN IN THE GAME 15 MIN BACK AND ALL THE THINGS I HAD EARNED ARE NO LONGER NOR THE MOUNT.

Can you please tell a Lil bit clearly?

LIL? WHO IS SHE?

I mean can you tell a little bit clearly, that what is your problem?

Ah, is that I asked my friend to send me a mount, and when I go to where the mailbox is and I see the message and the mount is there but at that moment the game closes and when I go back to the I'm no longer on the same side and I realize I'm about 15 minutes behind. I had already done some quest and had to do it all over again, and when I go back to see the mail the saddle is gone.

What quest were you doing?

The mission of going to the underground to look for a person I think. in there I stayed...

Never heard of a case like yours. Staff might be able to help.

ok, thank for help

Hey there [mention]DarkMaster2018[/mention],

sorry for the inconvenience and late response. I checked your issue and you indeed lost your Mount that got mailed of your friend due to the server crash/rollback. Can you check your mail to confirm, that you got a new mail with your mount in it? :)