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Ah, is that I asked my friend to send me a mount, and when I go to where the mailbox is and I see the message and the mount is there but at that moment the game closes and when I go back to the I'm no longer on the same side and I realize I'm about 15 minutes behind. I had already done some quest and had to do it all over again, and when I go back to see the mail the saddle is gone.

Hey there [mention]DarkMaster2018[/mention],

sorry for the inconvenience and late response. I checked your issue and you indeed lost your Mount that got mailed of your friend due to the server crash/rollback. Can you check your mail to confirm, that you got a new mail with your mount in it? :)

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