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Tried to launch the game today and got stuck in a black screen. When I downloaded the game again and relaunched the game, the black screen was still there. The game doesn't even show the log in screen. I'm running the 32 bit PRO version, with the latest update. Can anyone help or give some advise?

Tried to launch the game today and got stuck in a black screen. When I downloaded the game again and relaunched the game, the black screen was still there. The game doesn't even show the log in screen. I'm running the 32 bit PRO version, with the latest update. Can anyone help or give some advise?

 

Hey @NaartjieBoer,

 

Im sorry for this inconvenience.

 

This is a common issue at this PRO version but there is a known solution. Try to follow this steps:

 

Fatal Error: Failed to Load Mono

For those who are running any OS below Windows 10:

  1. Delete your PRO files
  2. Disable Microsoft security essential/Windows Defender
  3. Unzip PRO current version again
  4. Add PRO folder to the "exclusion list" of MSE/WD
  5. Enable Microsoft Security Essential/Windows Defender

For those who are running Windows 10:

  1. Disable Windows Defender
  2. Unzip PRO again
  3. Add the folder to the "exclusion list" of Windows Defender
  4. Re-enable Windows Defender

The source for both workarounds listed above is here.

 

For the next time take a look this topic before you create a General Support topic, it helps to solve the most common problems regarding PRO.

 

I wish you a grat day! :)

Regards Xylos

Staff does not give any private support in personal messages. Please use the proper forum instead.

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