I've been forced to play on my laptop for a while now & I can't launch the game on my desktop :( help

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I've been forced to play on my laptop for a while now & I can't launch the game on my desktop :( help

Hi there,

 

First, can you try the following steps for me?

• Crash issues or other issues
  

 

▪︎ Win7 Guide

▪︎ Win10 Crash Fix

▪︎ Android Guide

▪︎ Mac Guide

▪︎ Linux/GNU Guide

 

▪︎ Cannot open PRO in Mac

 

 

Other solution for crash (follow 3 steps)

1. Unzip file without using WinRAR or 7zip

2. Disable anti-virus program

3. Restart computer

 

Mac UnZip Programs Suggestions

1. The Unarchiver

2. WinZip5

3. Keka

4. BetterZiip

 

Others solution:

Updated drive and reinstall Direct X

 

Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client.

 

If all the steps above do not work, could you paste the generated crash log within spoiler tags, if possible? This will greatly aid in helping troubleshoot your issue, as it could be a multitude of reasons.

 

Kind Regards, Astraea.

https://pastebin.com/0CigNM3v

 

i've tried those steps, none worked :[

Hi there,

 

First, can you try the following steps for me?

 

If all the steps above do not work, could you paste the generated crash log within spoiler tags, if possible? This will greatly aid in helping troubleshoot your issue, as it could be a multitude of reasons.

 

Kind Regards, Astraea.

I didn't reply oops.

Is there any updates on this? :( I bought my Medalion & it's wasting :[

Hi there,

 

First, can you try the following steps for me?

 

If all the steps above do not work, could you paste the generated crash log within spoiler tags, if possible? This will greatly aid in helping troubleshoot your issue, as it could be a multitude of reasons.

 

Kind Regards, Astraea.

Has there been any updates to this

Hi there,

 

First, can you try the following steps for me?

 

If all the steps above do not work, could you paste the generated crash log within spoiler tags, if possible? This will greatly aid in helping troubleshoot your issue, as it could be a multitude of reasons.

 

Kind Regards, Astraea.

Anything? :[

Anything? :[

Hi there,

 

Apologies for the delay of reponse; could you make sure your system meets the minimum requirements to run PRO?:

Minimum Requirements

Operating Systems: Windows Vista+, Mac OS X 10.7+, Ubuntu 10.10+

Graphics Card: DX9 (shader model 2.0) capabilities; generally everything made since 2004 should work

CPU Speed: 2Ghz+ Processor recommended

Ram: 2GB+ recommended

 

If so, could you try to do a fresh re-install of PRO? Additionally, try to add PRO to your antivirus/firewall exceptions, or turn both off while extracting the game. You may also try to run the game in administrator mode. Often times, this problem happens because of an improper installation; make sure when you open your PRO folder, you can see your UnityPlayer.dll file, as shown below:

 

 

Let me know how these steps work for you.

 

Kind Regards, Astraea.

Hi there,

 

Apologies for the delay of reponse; could you make sure your system meets the minimum requirements to run PRO?:

 

If so, could you try to do a fresh re-install of PRO? Additionally, try to add PRO to your antivirus/firewall exceptions, or turn both off while extracting the game. You may also try to run the game in administrator mode. Often times, this problem happens because of an improper installation; make sure when you open your PRO folder, you can see your UnityPlayer.dll file, as shown below:

 

 

Let me know how these steps work for you.

 

Kind Regards, Astraea.

 

I've tried all of this, it's still not working :[

& my computer is good it shouldn't be a problem