I've been trying for a week to login after the update but it keeps saying "can not connect to server."

[Bilbodabbins]

i was told it was a ghost queue but those don't last for that long. im curious to know why i can log in at school but not at home.

[Xylos]

i was told it was a ghost queue but those don't last for that long. im curious to know why i can log in at school but not at home.

 

Hey @BilboDabbins,

 

Im sorry for this inconvenience.

At the time you posted your first topic it seemd like you wasnt able to connect to the server because of a server maintenance, and that may be even the reason. To fix your issue try to follow following steps (As I saw in your first post you have already done some of those steps but please repeat them to avoid any chance of a misunderstanding):

 

 

Hit by a "Cannot connect to server" message

 

Follow these steps and you will be fine:

1. Check your requirements.

 

2. Please confirm that the server is online via the official server status link here.

Sometimes, the server can go down, but the website can show it as being online. Please be patient and try to use the F5 button again.

 

3. Please make sure your e-mail is confirmed, as you can login in forum without a confirmation, but you need it in-game.

 

4. Always make sure your client is up to date! You must download a new client each time when a new update is released: Client Download Repository (delete the old client before extracting the new one). You will be given a prompt before logging in ("Out of date version") if your downloaded client is not updated.

 

5. If you are receiving a "Can not connect to server" prompt, the best course of action to take would be to completely close the client, relaunch it and try again. Please read carefully step 2 before you read this step. Almost most cases for "Cannot connect to server" prompt is the server being down.

 

If you are able to see a "Logging in" prompt and it fades, please be patient as at this point, the client is attempting to establish a connection and/or will place your account in a temporary "ghost" queue. Afterwards, you will be placed into the server at a later time without being able to see the queue box. It happens when having many people join in server, so try to restart your client and try again. It can take 3-5 times for the queue to be shown.

 

If you are receiving a “Server locked” prompt, then that means that the server has been locked by an Administrator and a server maintenance is imminent. So follow step 2 and wait for the server reboot to be done.

 

6. If after loading up the launcher (and after when you press the "Login" button) the message "Connecting to server" appears and afterwards the screen freezes and nothing happens you will need to completely close the client and open it again (it can happen 3-5 times). Also always check if the server is down!

 

In case you still cant connect to the server or have any questiones to any step, feel free to reply at this topic. :)

 

Kind regards Xylos.