Janocacique Posted April 16, 2018 Share Posted April 16, 2018 apologize nose where this thread goes well I come to tell you a bit what happened to put them in context, with the arrival of the event, I decided to catch an exeggcute modest, I spent almost the weekend to find a decent one, until about 12:45 am I got my chile I found an epic +20 modest, but after a while the server goes down (red), I told myself the normal thing, but when I went back inside I realized that the pokemon did not have it, I wanted to know what can I do? Who can I talk ?, I do not know if it serves as something after I caught 4 more examples to see if it was solved, of which I deleted 3 and left the most decent one and then I went to buy ultraball, I really did not take screenshots, because I did not expect this that will happen. Link to comment Share on other sites More sharing options...
Xylos Posted April 19, 2018 Share Posted April 19, 2018 apologize nose where this thread goes well I come to tell you a bit what happened to put them in context, with the arrival of the event, I decided to catch an exeggcute modest, I spent almost the weekend to find a decent one, until about 12:45 am I got my chile I found an epic +20 modest, but after a while the server goes down (red), I told myself the normal thing, but when I went back inside I realized that the pokemon did not have it, I wanted to know what can I do? Who can I talk ?, I do not know if it serves as something after I caught 4 more examples to see if it was solved, of which I deleted 3 and left the most decent one and then I went to buy ultraball, I really did not take screenshots, because I did not expect this that will happen. Hey @janocacique, Im sorry for this delayed answer. However, It seems you lost your Pokémon due a server rollback. Unfortunately there is nothing that can be done about this. Lost by crash issues (Including disconnections and rollbacks) Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case. Im very sorry for you, to avoid a similar case, make sure to relog immediately after you caught a good Pokémon. This will save the Pokémon instantly. I wish you the very best for your future hunts. Kind regards Xylos Staff does not give any private support in personal messages. Please use the proper forum instead. General Support|Ban Appeals|Bug Resolution Link to comment Share on other sites More sharing options...
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