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Lost items

Hanniee
in Resolved General Support

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Greetings,

I'm new in this game and I started with playing yesterday. I bought two mounts (Milotic and Sylveon). And because blue server was canceled and I had to join the Golden server, but I don't have this items here. Did I lost all my items, which I bought or can I get it back?

Thanks for answer.

Greetings,

I'm new in this game and I started with playing yesterday. I bought two mounts (Milotic and Sylveon). And because blue server was canceled and I had to join the Golden server, but I don't have this items here. Did I lost all my items, which I bought or can I get it back?

Thanks for answer.

 

Hey @Hanniee,

 

Im sorry for this inconvenience.

Dont worry, you havent lost anything but you started to play in a time where our Blue and Red server get merged into one server, this new server is called Silver now and

the Yellow server is named Gold now.

 

To be able to play on the Silver server (Red+Blue), you have to merge your account first. For that take a look at our merge FAQ, there is also explained how to merge.

But keep in mind that the option to merge your server profiles, the dashboard, is down. Please stay patient and try it again from time to time. It will be up when you are able to login at the dashboard.

 

So, your mounts are not lost, you will get them after you merged your Blue and Red server profile and play on the Silver server.

 

Kind regards Xylos

Staff does not give any private support in personal messages. Please use the proper forum instead.

General Support|Ban Appeals|Bug Resolution

  • Author
Hey @Hanniee,

 

Im sorry for this inconvenience.

Dont worry, you havent lost anything but you started to play in a time where our Blue and Red server get merged into one server, this new server is called Silver now and

the Yellow server is named Gold now.

 

To be able to play on the Silver server (Red+Blue), you have to merge your account first. For that take a look at our merge FAQ, there is also explained how to merge.

But keep in mind that the option to merge your server profiles, the dashboard, is down. Please stay patient and try it again from time to time. It will be up when you are able to login at the dashboard.

 

So, your mounts are not lost, you will get them after you merged your Blue and Red server profile and play on the Silver server.

 

Kind regards Xylos

Thank you very much.
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