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Account lost


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I had two account one in Blue another in Red... The Blue one was the main account of mine... So i have more than 1m+ pokemoney and nearly 15+ coin caps... All are lost now and me placed in the new Golden server with a starter account... All my progress and items and pokes are lost .. So plzz give the items and pokes back to me wanna play at my previous account... Plzz help me

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Hey kingshukghosh, Red Server and Blue Server have recently merged into Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver Server if you wish to continue your Red/Blue server progress.

If you can't log into Silver Server, you probably need to merge your Red & Blue account, follow these steps to merge your account, make sure to select the right server as your main server!

 

How to merge:

[spoiler=Step 1]Log into your dashboard and click the [Merge is required] button:

 

IEMnM3qgYffkSx1x.png

 

[spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done!

 

RdaPTSzG24SnmdjY.gif

If you have some errors while doing the merge, check the Common Merge Errors: FAQ.

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Hey kingshukghosh, Red Server and Blue Server have recently merged into Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver Server if you wish to continue your Red/Blue server progress.

If you can't log into Silver Server, you probably need to merge your Red & Blue account, follow these steps to merge your account, make sure to select the right server as your main server!

 

How to merge:

[spoiler=Step 1]Log into your dashboard and click the [Merge is required] button:

 

IEMnM3qgYffkSx1x.png

 

[spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done!

 

RdaPTSzG24SnmdjY.gif

If you have some errors while doing the merge, check the Common Merge Errors: FAQ.

Thx for the help.. now I regain my account.. and able to play in the previous account.. thx a lot

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As your issue has been resolved and you've successfully merged your account, I'll now lock this topic.

 

Thanks, Giorgio, for the assistance provided and with this said, I wish you a good day!

 

Kind regards

- Nebulas

Dedicated Support Team

- Locked -

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DO NOT contact Staff Members for private support.

Share your questions on the Forums as they can be of use to others.

Unsolicited messages will be thrown into the abyss. Thanks!

Kind regards

- Nebulas

Dedicated Support Team

- Locked -

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